Level Manager - Melia Zanzibar

“The world is yours with Meliá” 

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you 😉 

Meliá Zanzibar is a luxury all-inclusive resort located on the northeast coast of the exotic island of Zanzibar. Surrounded by a natural coral reef and lush tropical gardens, the resort offers a unique blend of Swahili culture and Spanish hospitality. With world-class amenities, a private beach, and a commitment to excellence, Meliá Zanzibar is a destination where unforgettable guest experiences are created every day.

Job Mission

As a Level Manager at Meliá Zanzibar, your mission is to be the brand ambassador within the hotel, ensuring the seamless implementation of Meliá’s brand standards and delivering exceptional guest experiences. You will lead the Guest Experience strategy, personalize stays, and inspire your team to exceed expectations—contributing directly to the hotel's reputation, guest satisfaction, and overall success.

What You Will Do

1. Elevate the Guest Experience

   • Personalize guest stays by anticipating needs and exceeding expectations.
   • Implement and monitor customer experience tools and feedback systems (e.g., Voice of the Customer).

2. Lead Brand Implementation

   • Ensure optimal application of brand standards across departments.
   • Define and execute improvement plans where necessary.

3. Innovate and Inspire

   • Develop and implement digital and sensory guest experiences (lighting, aroma, music, etc.).
   • Research and introduce innovative services to keep the hotel at the forefront of hospitality.

4. Team Leadership & Development

   • Manage and inspire the Guest Services, Concierge, and Experience teams.
   • Conduct performance reviews, identify high-potential talent, and support training initiatives.

5. Operational Excellence

   • Oversee inventory, supplier negotiations, and material orders aligned with brand guidelines.
   • Coordinate seasonal closures, reopenings, and pilot programs.

6. HR & Administrative Oversight

   • Collaborate with HR on recruitment, payroll, uniforms, and contract management.
   • Promote wellness, social media engagement, and team participation in development programs.

What We Are Looking For

• Education: University degree in Tourism, Hospitality, Marketing, or a related field.
• Languages: Fluent English, an extra language is a plus.
• Experience:
  • External: Minimum 3 years in a similar role within the hospitality industry.
  • Internal: At least 2 years in Guest Experience within Meliá or a comparable brand.
• Skills & Qualities:
  • Deep knowledge of hotel operations and customer experience tools.
  • Strong leadership, communication, and team development skills.
  • Financial acumen and strategic planning capabilities.
  • High attention to detail, innovation mindset, and service-oriented attitude.
  • Proficiency in digital tools and social media engagement.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

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