Front Office Agent

“The world is yours with Meliá” 

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you 😉 

What will you have to do?

Key Responsibilities:

• Provide a warm, personalized welcome ensuring a high level of service.
• Manage check-in/out processes efficiently.
• Handle front desk administration, including billing and credit card processing per local regulations.
• Address guest complaints professionally, empathetically, and effectively.
• Promote hotel services, experiences, and upselling opportunities to maximize revenue.
• Act as a hotel ambassador, upholding service standards and brand philosophy.

Customer Experience & Safety:

• Anticipate guest needs, ensuring a memorable and seamless stay.
• Manage guest incidents and escalate when necessary.
• Stay informed about hotel services, events, and experiences.
• Adhere to all health and safety procedures, including evacuation protocols and workplace safety measures.

What We’re Looking For:

• Excellent communication skills and a passion for guest service.
• Ability to work in a fast-paced environment with a professional and friendly demeanor.
• Strong problem-solving skills and attention to detail.
• Enthusiastic, adaptable, and eager to learn.
• Previous hospitality or customer service experience is a plus.
• Ideally experience with Opera PMS.
• Fluency in English language.

What we offer:

• Competitive salary
• Membership in My Meliá Rewards, the exclusive loyalty program for employees with exclusive benefits and advantages
• Career progression in an international environment
• Excellent working conditions in a diverse and inclusive workplace environment
• Ongoing training and development opportunities and certifications
• Opportunities for cross-departmental projects and learning

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

If you want to be “Very Inspiring People“, follow us on: 

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