Assistant Sales Manager (MICE/FIT) - Melia Ho Tram Beach Resort

“The world is yours with Meliá” 

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

🎯 Mission

The position is responsible for managing the respective accounts or area of coverage assigned which includes making regular calls to assigned accounts, developing new accounts, negotiating contracts and maintaining good working relations with actual clients in order to meet and exceed the targets set and the overall hotel budget.

📌 Main Responsibilities

1. Plans and manages sales calls according to Account Management procedures adhering with Melia standards on an annual, monthly, weekly and daily basis.

2. Handles all enquiries and leads from potential clients that involves meeting, site inspection, entertainment, negotiation and contract writing, attending promotional functions organized by the hotel.

3. Participates in sales activities by identifying potential customers whether from existing or new accounts, selling through tele-sales or sales calls and participating in hotel sales blitz to develop new business and follows up.

4. Maintains good relationship and solicits daily room-night production of individual and groups business from the existing and new accounts in order to meet sales targets.

5. Organizes VIP's arrivals, welcomes and provides them with assistance during their stay according to the Melia Hotels International standards and in order to meet guest satisfaction.

6. Plans, coordinates and supervises with the help of various departments that clients' specific requirements are adhered to ensure their satisfaction.

7. Keeps two-way communications between clients and hotel, ensuring clients are kept updated with latest development in hotel, and senior management are kept updated on changes in companies, market events, market trends, customer feedback on hotel and competitor activities.

8. Maintains updated records and call results, potentials, productivity, competitive information, rate history, etc. in Opera.

9. Produces daily & weekly productivity reports stating leads, tentative and confirmed bookings and lost business, and corrective actions taken.

10. Accomplishes a set of administrative duties such as attending meeting, handling correspondence related to designated accounts, writing monthly sales activities report, and other duties related to the job function.

11. Performs any other duties assigned by Assistant Director of Sales (MICE) and Director of Sales.

🎓 Requirements

• College Degree in Hospitality field.
• English - Advanced level, written & spoken.
• Ability to make decisions and define their area’s sales department strategy.
• Great ability to communicate and negotiate.
• Knowledge of PMS Opera Cloud.
• Knowledge and business, Leisure and MICE contacts.
• Proficiency in Microsoft Office software: Word and Excel.
• At least 2 years in international hotels in the same position.

At Meliá we are all VIP

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

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