Chief Concierge - Melia Ho Tram Beach Resort

“The world is yours with Meliá” 

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family 🚀

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

🎯 Mission

Under the direction of the Front Office Manager and in compliance with Meliá Hotels policies and local regulations, oversee all Bell Service and Transportation operations. Ensure a consistently high standard of guest service, operational efficiency, and safety while promoting a work culture of trust, integrity, and respect in line with the Meliá Brand values.

📌 Main Responsibilities

• Supervise and coordinate all Bell Service and Transportation activities, ensuring smooth guest arrivals, departures, and luggage handling in accordance with hotel standards.

• Ensure Bell and Transportation staff are well-groomed, punctual, properly scheduled, and perform assigned duties efficiently and professionally.

• Provide accurate information to guests regarding hotel facilities, services, Food & Beverage outlets, and local points of interest, always prioritizing hotel services where appropriate.

• Maintain lobby orderliness and ensure hotel information boards and directories are current and accurate at all times.

• Prepare and manage staff schedules, leave planning, and manpower allocation based on occupancy forecasts, group movements, and operational needs.

• Handle guest concerns related to Bell and Transportation services and coordinate with department heads or Management in the absence of the Duty Manager.

• Support staff performance and development in coordination with Human Resources, including recruitment, onboarding, training, coaching, performance evaluation, and discipline.

• Assist in the preparation and control of the departmental budget, monitoring costs to ensure performance aligns with approved budgets.

• Ensure full compliance with Occupational Health & Safety, fire, emergency, and security procedures; identify and report hazards, incidents, and accidents according to hotel policy.

• Maintain effective communication and positive working relationships with Front Office, Human Resources, and other department

🎓 Main Requirements

• College Degree or above

• Vietnamese: Excellent written and spoken

• English: Good written and spoken

• Strong computer and business correspondence skills

• Minimum 5 years’ experience in a similar role within a 5-star or deluxe hotel

• Internal candidates: Minimum 3 years in a comparable position within hotels of similar standards

At Meliá we are all VIP 🌟

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

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