Melia Ho Tram - Director of Human Resources

“The world is yours with Meliá” 

Continuing you journey at Meliá is an opportunity to learn, grow and keep building your career within a global team. Here you can take on new challenges and access experiences and access experiences in different destinations, while remaining part of our family.

Are you ready to take the next step in your career with us?

REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed.

🎯 1. Mission:

Lead and oversee the Human Resources function, ensuring effective HR strategies, policies, processes, and practices aligned with the Hotel’s business objectives and Meliá Hotels International standards.

💼 2. What will you have to do?

🎯 Strategic HR & Business Partnership

• Provide strategic HR advice to the General Manager and Executive Committee to support business and operational objectives.
• Develop and implement HR strategies, policies, procedures, and annual plans aligned with corporate guidelines and business priorities.
• Partner with the Executive Committee and Department Heads on HR opportunities, risks, staffing needs, and business requirements.

👥 Talent Acquisition & Workforce Planning

• Develop effective recruitment strategies and oversee timely hiring and onboarding of qualified associates.
• Partner with Department Heads on staffing levels, organizational structures, and manpower planning.
• Oversee the selection and appointment of HR Department associates.

📚 Learning, Development & Talent Management

• Design and evaluate training and development programs based on organizational and departmental needs.
• Conduct Training Needs Analysis and monitor training effectiveness.
• Develop Department Heads and managers to strengthen leadership and HR management capabilities.
• Identify high-potential associates and support career development and succession planning.

⭐ Performance & Employee Engagement

• Implement and evaluate effective Performance Management and Appraisal systems in line with corporate guidelines.
• Develop employee recognition and engagement initiatives that promote a positive workplace culture.
• Monitor turnover, absenteeism, and sick leave trends and implement appropriate retention and wellbeing initiatives.
• Maintain effective internal communication and employee engagement.

🤝 Employee & Labour Relations

• Manage employee relations, grievances, disciplinary matters, union relations, collective negotiations, and organizational restructuring in compliance with legislation and company policies.
• Represent the Hotel in employment-related legal matters and labour disputes, where appropriate.
• Ensure fair, transparent, and legally compliant grievance procedures.

📋 HR Administration, Compliance & Compensation

• Ensure compliance with Labour Law, Social Insurance, Tax, Health & Safety, and other statutory requirements.
• Oversee HR records, Job Descriptions, salary grades, compensation structures, and employee benefits.
• Oversee Payroll operations, ensuring accuracy, timeliness, service quality, and effective internal controls.
• Manage work schedules and annual leave plans in line with business needs and legal requirements.

🛡️ Health, Safety & Wellbeing

• Oversee workplace injury management and appropriate return-to-work programs.
• Ensure compliance with statutory health, safety, and workplace requirements.
• Promote a workplace culture that genuinely cares for both guests and associates.

🏨 Hotel Operations & Culture

• Promote teamwork, employee engagement, and a positive organizational culture.
• Ensure compliance with Hotel grooming, appearance, and uniform standards.
• Participate in the Hotel’s Manager on Duty program as required.
• Ensure compliance with all Meliá corporate standards, Hotel policies, procedures, and operating guidelines.

🎓 3. What are we looking for?

• University or Master’s Degree in Human Resources Management, Business Administration, Hospitality Management, or a related field.
• Good command of English, both written and spoken.
• Strong knowledge of Labour Law, Social Insurance, Personal Income Tax, and employment regulations.
• Minimum 3 years of experience in a similar HR leadership position, preferably in a large hotel, international hospitality group, or multinational company.
• Strong leadership, communication, interpersonal, problem-solving, and organizational skills.

At Meliá we are all VIP

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

If you want to be “Very Inspiring People“, follow us on: 

INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR