Outlet Manager - Melia Ho Tram Beach Resort

“The world is yours with Meliá” 

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

🎯 Mission

Responsible for the overall operation and performance of the assigned Food & Beverage outlet, ensuring excellent guest satisfaction, high-quality food and beverage standards, and strong financial results. The role ensures full compliance with hotel policies, safety, hygiene, and HACCP regulations, while promoting Meliá’s core values of Trust, Integrity, Respect, One Team, and Service.

📌 Main Responsibilities

• Manage and oversee daily outlet operations, ensuring smooth service flow and consistent delivery of brand standards.
• Lead by example in professionalism, grooming, punctuality, and service behavior in line with Meliá standards.
• Ensure the outlet and surrounding areas are clean, well-organized, and properly set up at all times.
• Deliver courteous, personalized service and handle guest inquiries or complaints effectively, ensuring proper follow-up.
• Ensure all team members are fully trained on outlet concepts, menus, products, and service procedures.
• Participate in menu planning with the Head Chef and Executive Chef, aligning offerings with guest expectations and market trends.
• Drive revenue through effective upselling and alternative recommendations while controlling costs and minimizing wastage.
• Prepare and analyze outlet performance reports, budgets, inventories, and monthly P&L results.
• Ensure accurate use of the POS system and compliance with opening, closing, audit, and internal control procedures.
• Plan flexible staffing schedules based on business levels and lead, coach, and evaluate team performance.
• Support internal and external audits and respond promptly to operational or management-driven changes.

🧠 Key Skills

• Strong leadership and team management
• Excellent guest service and communication skills
• Solid understanding of F&B operations, budgeting, and cost control
• Barista, mixology, wine & spirits knowledge
• POS system proficiency
• Knowledge of HACCP, hygiene, and safety standards

🎓 Requirements

• Vietnamese: Excellent | English: Good
• Minimum 3 years’ experience in a similar role in large hotels or international companies

At Meliá we are all VIP

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

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