Front Office Supervisor (m/w/d), Berlin

“The world is yours with Meliá” 

Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family.

It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step.

Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá? 😉🌟

REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed.

Are you looking for a new challenge and the next step to management level? Become part of our team as: 

Front Office Supervisor (m/f/d)

Your tasks:

• Operational management and coordination: you will be responsible for the smooth running of the shift, including staff management, work allocation and coordination of tasks.
• Welcoming and saying goodbye to guests: You will be responsible for checking our guests in and out.
• Ensuring service quality: You will monitor compliance with our high service and quality standards and optimize work processes to increase efficiency.
• Induction and training: You will play an active role in the induction of new employees and provide ongoing training for the team in the areas of service quality, safety and company guidelines.
• Communication with management: You are in direct contact with the management team, report on shift procedures, challenges and successes and make suggestions for process optimization.
• Problem and conflict management: You will independently solve problems in day-to-day business and support the team in overcoming challenges.
• Customer care: You ensure the satisfaction of our guests, proactively solve problems on site and build positive customer relationships.

Your profile:

• Professional experience: You have at least 2-3 years' experience at reception, ideally with management responsibility.
• Strong communication skills: You are characterized by a strong ability to communicate clearly and effectively with employees, customers and superiors.
• Organizational skills: You have a high level of organizational skills, especially in shift and resource planning.
• Flexibility: You are willing to work flexibly (early, late and weekend shifts) and take on additional tasks as required.
• Problem solving skills: you are proactive in dealing with challenges in day-to-day business and have a strong customer and service orientation.
• Language skills: You are fluent in German and have a good command of written and spoken English. Knowledge of Spanish is desirable.
• Team spirit: you are a positive and motivating personality who inspires the team to perform at their best.
• Technical knowledge: You have a good knowledge of Opera as well as MS Office.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible. 

If you want to be “Very Inspiring People“, follow us on: 

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