Guest Experience Coordinator (m/w/d)

“The world is yours with Meliá” 

Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family.

It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step.

Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá? 😉🌟

REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed.

Your Tasks:

• Looking after our national and international VIP and regular guests
• Organization of VIP treatments
• Detailed knowledge of the hotel's range of offers and all possibilities to meet the guests' wishes

Your Profile:

• Completed training in the hotel industry or comparable, preferably in the upscale hotel industry, preferably supplemented by an additional business management/commercial qualification
• you would like to have relevant experience in a responsible position in the area of customer / guest experience, ideally gained in the hotel / travel / service industry
• a warm, friendly, charming host personality with a strong service orientation and service mentality
• Assertiveness, strong communication skills, a sense of responsibility and quality awareness
• Economic thinking combined with a “sense for beauty”
• Distinct intercultural competence
• very good knowledge of German and English, knowledge of Spanish and/or other foreign languages is an advantage
• Confident handling of Microsoft Office, knowledge of Opera PMS an advantage

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible. 

If you want to be “Very Inspiring People“, follow us on: 

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