Night Audit (m/w/d), Berlin

“The world is yours with Meliá” 

Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family.

It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step.

Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá? 😉🌟

REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed.

Your Task:

• Assisting guests at check in and check out as well as with questions and concerns and initiating/implementing appropriate actions
• Achieving efficient guest satisfaction in compliance with Meliá Hotels International standards and by ensuring polite and courteous behavior towards guests and colleagues
• Professional handling and forwarding of guest complaints during the night
• Monitoring the correct management of the hotel cash register, invoicing and billing, preparing upselling statements
• Complete and correct processing of all guest data and system maintenance
• Efficient processing and filing or forwarding of incoming and outgoing correspondence for guests
• Preparation and follow-up of the day

Your Profile:

• Completed training
• Host mentality
• Strong communication skills
• Good PC skills and knowledge of MS Office programs, ideally also with the hotel software PMS Opera an advantage
• Organizational talent
• Good manners and a well-groomed appearance  
• Flexibility and team spirit
• Independent work and a high sense of responsibility are also necessary for the work as a Night Auditor

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible. 

If you want to be “Very Inspiring People“, follow us on: 

INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR