Assistant Front Office Manager - Melia Durres

“The world is yours with Meliá” 

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you 😉 

Meliá Durres is a luxurious beachfront hotel offering unparalleled hospitality and stunning views of the Adriatic Sea. Our commitment to excellence drives us to create memorable experiences for our guests while cultivating a vibrant and collaborative team environment.

Mission:

Support the Department Head in developing and implementing the departmental strategy established at the hotel, committed to achieving excellence in customer satisfaction and optimizing the economic and human resources under their responsibility.

What Will You Have to Do?

• Ensure Front Office staff complete tasks to support service.
• Help the Front Office Manager assign tasks to team members.
• Follow all reception policies and procedures.
• Ensure cash handling and operations follow established policies.
• Communicate regularly with Housekeeping Department.
• Keep staff updated on pricing, rates, special offers, and packages.
• Address and resolve guest complaints.
• Exceed guest expectations and needs.
• Handle receptionist tasks as needed.
• Ensure guests are checked in and out quickly and efficiently, including digital check-ins.
• Respond to customer inquiries politely and in a timely manner.
• Maintain accurate guest profiles with preferences.
• Promote upselling and hotel services to increase sales and revenue.
• Support achieving the department’s financial goals.
• Develop team members and trainees, and identify high-potential staff.
• Understand the Brand’s philosophy and ensure staff follow standards.
• Personalize guest experiences and exceed their expectations.
• Know the hotel’s services, facilities, and events, and make sure the team can promote them.

What Are We Looking For?

• An University degree or Higher Education in Tourism, Hospitality, or a related field is preferred.
• Albanian and advanced English. Knowledge of a third language is a plus.
• Knowledge of hotel operations.
• Familiarity with hotel management software, such as Opera or similar.
• Advanced proficiency in the Microsoft Office Suite.
• Skills in handling complaints and claims.
• Effective communication.
• Ability to manage teams and supervise.
• Strong service-oriented attitude.
• Organizational and planning skills.
• Proactivity and innovation.
• 3-5 years in a similar position within the hotel sector.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

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