Assistant Front Office Manager -SOL TROPIKAL DURRES

“The world is yours with Meliá” 

Continuing you journey at Meliá is an opportunity to learn, grow and keep building your career within a global team. Here you can take on new challenges and access experiences and access experiences in different destinations, while remaining part of our family.

Are you ready to take the next step in your career with us?

REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed.

MISSION: Support the department head in developing and implementing the departmental strategy established at the hotel, committed to achieving excellence in customer satisfaction and optimizing the economic and human resources under their responsibility. 

What will you have to do?

• Ensure that all tasks by Front Office staff are completed as needed to facilitate service. 

  • Support the Front Office Manager in assigning specific tasks to team members as they arise. 

  • Ensure all reception policies and procedures are followed. 

  • Verify that all operations and cash handling are performed according to established policies and procedures. 

  • Maintain constant communication with the housekeeping department. 

  • Keep up-to-date information on pricing, rates, special offers, packages, programs, etc., ensuring that all staff are trained in all areas. 

  • Analyze, investigate, and resolve guest complaints. 

  • Understand and exceed guests' expectations and needs. 

  • Perform receptionist tasks as needed to facilitate service. 

  • Ensure that guests receive prompt and efficient check-in and check-out services. Be knowledgeable in the digital check-in process to assist guests accordingly. 

  • Ensure all customer inquiries or requests are handled politely and efficiently within acceptable time frames. 

  • Ensure that internal and external telephone requests are handled optimally and efficiently, particularly when the hotel lacks a centralized Guest Service Line. 

  • Be responsible for maintaining guest profiles to keep an accurate source of information on each guest's needs and preferences. 

  • Support, uphold, and enforce hotel service standards. 

  • Ensure the cleanliness, availability, and good working condition of equipment and supplies. 

  • Maximize hotel sales and revenue by promoting upselling, encouraging sales culture, and promoting outlets, services, etc. 

What are we looking for?

• At least 2-3 years of experience in a similar role 
• High level of English and the knowledge of a second language will be a plus
• University degree in Hospitality
• Knowledge of PMS Opera Cloud would be a plus
• Knowledge of hotel operations.
• Advanced proficiency in the Microsoft Office Suite
• Skills in handling complaints and claims. 
  

At Meliá we are all VIP

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

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