Front Office Agent (Night Shift) - Talent Day Melia Durres

“The world is yours with Meliá” 

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you 😉 

About Meliá Durrës

Nestled along the beautiful Albanian coastline, Meliá Durrës offers a refined Mediterranean experience with world-class hospitality. As part of Meliá Hotels International, we are committed to excellence, innovation, and creating unforgettable guest experiences. Join our team and be part of a global family that celebrates diversity, growth, and purpose.

Mission

As a Night Shift Front Office Agent, you are the face of the hotel during nighttime hours, ensuring a smooth and secure guest experience. Your role is essential in maintaining high service standards, handling late check-ins and early check-outs, and supporting overnight operations. You contribute to the hotel’s success by delivering exceptional service, ensuring guest satisfaction, and maintaining operational continuity.

What You Will Do

1. Guest Reception & Check-In/Out

   • Welcome guests arriving late and assist with check-in procedures.
   • Handle early morning check-outs efficiently and professionally.

2. Night Audit & Reporting

   • Perform nightly audits of financial transactions and prepare reports for management.
   • Ensure accuracy in billing and resolve discrepancies.

3. Guest Assistance & Problem Resolution

   • Respond to guest inquiries and resolve issues promptly and empathetically.
   • Provide information about hotel services and local attractions.

4. Security & Safety Monitoring

   • Monitor security systems and ensure guest safety during night hours.
   • Report any incidents or irregularities to the appropriate departments.

5. Coordination with Other Departments

   • Communicate with housekeeping, maintenance, and management to ensure smooth operations.
   • Prepare handover notes for the morning shift.

6. System & Reservation Management

   • Update reservations and manage room allocations.
   • Ensure all systems are functioning and ready for the next day’s operations.

What We Are Looking For

• Previous experience in front office or customer service, preferably in hospitality.
• Strong communication and interpersonal skills.
• Ability to work independently and remain calm under pressure.
• Familiarity with hotel management systems (PMS) and basic accounting.
• Fluent in English; knowledge of Albanian or Spanish is a plus.
• A proactive, detail-oriented, and service-driven mindset.
• Availability to work night shifts, weekends, and holidays.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

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