Front Office Agent Intern - Melia Durres

Are you a student or have you just graduated?

Join our talent community and grow your career with opportunities designed for people eager to develop, like you.

Discover some of the benefits we offer you:

Learning & Internship Pathways: You’ll have a clear plan from day one, with welcome sessions, ongoing follow-up, and feedback to help you acquire new skills and prepare for your professional future.

IDEAL Talent: We identify and develop the top-performing interns to offer them the best career paths within the company. You’ll also have access to new opportunities at Meliá, such as our Graduate Programs designed to shape the future leaders of the company.

Global and Diverse Environment: Enjoy a multicultural atmosphere where every day is a chance to learn, share, and face new challenges.

About Meliá Durres

Meliá Durres is a premium beachfront resort on the Adriatic coast, offering guests an unforgettable experience through exceptional service, modern facilities, and Mediterranean charm. As part of Meliá Hotels International, we are committed to excellence, innovation, and creating memorable stays for every guest.

Job Mission

As a Front Office Agent Intern, you will be the first point of contact for our guests, playing a vital role in shaping their overall experience. Your mission is to provide warm, professional, and efficient service, ensuring smooth check-in and check-out processes while supporting the Front Office team in delivering the highest standards of hospitality.

What You Will Do

• Welcome Guests with Excellence
  Assist in greeting guests upon arrival, ensuring a friendly and professional first impression.

• Support Check-In and Check-Out Processes
  Learn and assist with registration, room assignments, and handling guest inquiries efficiently.

• Provide Information and Assistance
  Respond to guest questions about hotel services, local attractions, and amenities, ensuring a personalized experience.

• Handle Administrative Tasks
  Support the team with daily reports, reservations, and updating guest profiles in the system.

• Collaborate Across Departments
  Coordinate with housekeeping and other teams to ensure guest requests are fulfilled promptly.

• Maintain Brand Standards
  Uphold Meliá’s service standards and contribute to creating a welcoming and professional environment.

What We Are Looking For

• Education: Currently enrolled in Hospitality, Tourism, or related studies.
• Passion for Service: Genuine interest in hospitality and guest satisfaction.
• Communication Skills: Strong interpersonal and language skills (English required; additional languages are a plus).
• Team Player: Ability to work collaboratively in a fast-paced environment.
• Adaptability: Willingness to learn and take on new challenges.
• Professional Attitude: Positive, proactive, and detail-oriented approach to work.

Why This Internship Matters

This internship is an opportunity to gain hands-on experience in one of the most critical areas of hotel operations. The Front Office is the heart of guest interaction, and your contribution will directly impact guest satisfaction and loyalty. You will learn industry best practices, develop essential hospitality skills, and build a foundation for a successful career in hotel management.

At Meliá we are all VIP

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

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