Front Office Agent - Talent Day Melia Durres

“The world is yours with Meliá” 

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you 😉 

About Meliá Durres Hotel

Meliá Durres is a luxurious beachfront hotel offering unparalleled hospitality and stunning views of the Adriatic Sea. Our commitment to excellence drives us to create memorable experiences for our guests while cultivating a vibrant and collaborative team environment.

Job Mission

The Front Office Agent at Meliá Durres is responsible for the daily operations of the front office department, committed to achieving excellence in customer satisfaction. This role involves working alongside the team to meet and exceed customer service expectations, ensuring a seamless and personalized guest experience.

What You Will Do

• Personalize Guest Interaction: Use guests' names during conversations to personalize their experience and maintain guest profiles to provide accurate information on their needs and preferences.

• VIP Management: Stay informed about potential VIPs arriving or visiting various hotel areas, ensuring they are welcomed and accompanied to their destination.

• Administrative Tasks: Efficiently handle all front desk administrative tasks, ensuring guest account accuracy and proper billing/credit card processing in line with local charge limit regulations.

• Complaint Management: Manage all guest complaints in a professional, personal, and empathetic manner, ensuring prompt communication of relevant information to the front desk management team.

• Continuous Improvement: Seek continuous improvement in personal knowledge and skills, actively engaging with leadership in creating best practices for the front desk.

• Sales and Revenue Support: Support the rate strategy set by the Revenue team, maximize hotel sales and revenue by promoting upselling/cross-selling, and ensure guests receive a quick and efficient check-in and check-out process.

What We Are Looking For

• Experience: At least 1 year of experience in customer service, preferably in the hospitality industry.

• Education: University degree or vocational training in Tourism, hotel management, or similar.

• Skills: Knowledge of hotel operations, check-in and check-out procedures, familiarity with hotel management systems (Opera), effective communication, customer service skills, and handling complaints.

• Qualities: Service-oriented attitude, organization and planning skills, strong communication abilities, enthusiasm, and a willingness to learn.

• Languages: Proficiency in Albanian and advanced English; a third language is a plus.

• Knowledge: Knowledge of security and emergency protocols, and the ability to understand and exceed guest expectations and needs.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

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