Front Office Agent

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Sol Tropikal Durres is looking for a professional and customer-oriented Front Desk Agent to be the first point of contact for our guests. The ideal candidate will provide exceptional service by handling check-ins, check-outs, reservations, and guest inquiries efficiently and courteously. This role requires strong communication skills, attention to detail, and a warm, welcoming attitude to ensure a seamless guest experience.

Key Responsibilities:

Guest Services & Check-In/Out:

• Welcome guests upon arrival with a friendly and professional demeanor.
• Handle check-ins and check-outs efficiently while providing necessary information about hotel services and policies.
• Address guest inquiries, requests, and complaints in a timely and courteous manner.
• Assist with luggage storage and other guest needs as required.

Reservations & Administrative Duties:

• Manage room reservations, cancellations, and modifications using the hotel’s booking system.
• Maintain accurate guest records and ensure proper billing procedures.
• Process payments, issue room keys, and provide receipts as needed.
• Answer phone calls and emails regarding reservations and general inquiries.

Hotel Operations & Collaboration:

• Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Provide information about local attractions, dining options, and hotel amenities.
• Assist in emergency situations by following hotel safety procedures and protocols.
• Keep the front desk area clean, organized, and presentable at all times.

Requirements:

• Previous experience in a front desk or customer service role, preferably in hospitality.
• Strong communication and interpersonal skills.
• Proficiency in hotel management software (e.g., Opera, PMS) is a plus.
• Ability to multitask and stay calm under pressure.
• Professional appearance and a positive, guest-focused attitude.
• Fluency in English, additional languages are a plus.
• Flexibility to work various shifts, including weekends and holidays.

Education & Certifications:

• High school diploma or equivalent required; a degree in hospitality management is a plus.
• Customer service training or experience preferred.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

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