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GEX Coordinator Intern - Melia Durres

Area:  Guest Experience and Customer Service
Location: 

Durrës, AL

Req Id:  37312

Are you a student or have you just graduated?

 

Join our talent community and grow your career with opportunities designed for people eager to develop, like you.

 

Discover some of the benefits we offer you:

 

Learning & Internship Pathways: You’ll have a clear plan from day one, with welcome sessions, ongoing follow-up, and feedback to help you acquire new skills and prepare for your professional future.

 

IDEAL Talent: We identify and develop the top-performing interns to offer them the best career paths within the company. You’ll also have access to new opportunities at Meliá, such as our Graduate Programs designed to shape the future leaders of the company.

 

Global and Diverse Environment: Enjoy a multicultural atmosphere where every day is a chance to learn, share, and face new challenges.

 

About Meliá Durres

Meliá Durres is a premium beachfront resort on the Adriatic coast, renowned for its exceptional service, modern facilities, and Mediterranean charm. As part of Meliá Hotels International, we are committed to creating unforgettable experiences through hospitality excellence and personalized service.

Job Mission

As a Guest Experience (GEX) Coordinator Intern, you will be at the heart of our guest journey, ensuring every interaction reflects our brand’s commitment to excellence. Your mission is to support the GEX team in delivering personalized experiences, handling guest requests, and maintaining high standards of service that enhance satisfaction and loyalty.

What You Will Do

  • Assist in Guest Relations
    Welcome guests, provide information about hotel services, and ensure their needs are met promptly and professionally.

  • Support Personalized Experiences
    Help coordinate special requests, celebrations, and tailor-made services that create memorable stays.

  • Manage Guest Feedback
    Collect and analyze guest feedback, assist in resolving issues, and contribute to continuous improvement initiatives.

  • Coordinate with Departments
    Work closely with Front Office, Housekeeping, and F&B teams to ensure seamless service delivery.

  • Maintain Brand Standards
    Ensure all guest interactions reflect Meliá’s values of warmth, professionalism, and attention to detail.

  • Learn and Grow
    Gain hands-on experience in guest experience management and understand the dynamics of luxury hospitality operations.

What We Are Looking For

  • Education: Currently enrolled in Hospitality, Tourism, or related studies.
  • Passion for Service: Genuine interest in creating exceptional guest experiences.
  • Communication Skills: Strong interpersonal and language skills (English required; additional languages are a plus).
  • Problem-Solving: Ability to handle guest concerns with empathy and efficiency.
  • Team Player: Collaborative mindset and adaptability in a fast-paced environment.
  • Professional Attitude: Positive, proactive, and detail-oriented approach to work.

Why This Internship Matters

This internship offers a unique opportunity to develop skills in guest experience management, a critical area in luxury hospitality. You will learn how to anticipate guest needs, deliver personalized services, and contribute to the hotel’s reputation for excellence. Your role will directly impact guest satisfaction and loyalty.

 

At Meliá we are all VIP

 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

 

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

 

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

 

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

 

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