Gues Experience Coordinator - Melia Durres

“The world is yours with Meliá” 

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

About the Hotel:

Meliá Durrës is a premium beachfront resort on the Adriatic coast, known for its elegant design, exceptional service, and Mediterranean atmosphere. As part of Meliá Hotels International, our mission is to create unforgettable stays through warm hospitality, personalized attention, and consistent service excellence.

Job Mission:

As a Guest Experience Coordinator at Meliá Durrës, your primary mission is to ensure the highest standard of guest care and service at all times. You will be the ambassador of our brand promise and identity, delivered through the hotel’s product, facilities, entertainment, and various other services.

What You Will Do:

• Arrive punctually for duty, ensuring the personal appearance and uniform comply with company procedures.
• Consistently provide and maintain the highest standard of guest care and services.
• Maintain effective liaison with all hotel departments to ensure successful operation.
• Ensure good working relationships with all collaborators. Undertake all duties with the utmost courtesy and always wear a smile.
• Understand local regulations and Melia Hotel International policies regarding guests’ privacy.
• Ensure all hotel areas, including back of the house and guestrooms, follow Melia brand standards and established setups.
• Welcome guests and bid them farewell upon departure.
• Aid and assist guests during their stay through effective use of social skills and pass any complaints or comments onto the GEX Manager.
• Ensure Level guests enjoy an exclusive superior experience by attending them personally.
• Generate corresponding GEX reports on a daily basis and share them with team members.
• Send guest communication via email, including welcome and goodbye messages.

What We Are Looking For:

• University Degree, Hospitality and tourism certification, Certificate in Customer Care or Public Relations.
• Native Albanian, fluent English and German, spanish is an advantage.
• Opera system proficiency.
• Basic computer knowledge.
• Guest Experience/Relations standards.
• Etiquette and Protocol.
• Basic knowledge of international and national culture and traditions.
• Minimum of 1 year in a similar position in large hotels or international companies.

At Meliá we are all VIP

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

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