Guest Experience Coordinator - Talent Day Melia Durres

“The world is yours with Meliá” 

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you 😉 

About the Hotel: 

Meliá Durres is a luxurious resort located in the beautiful coastal city of Durres, Albania. Our hotel is renowned for its exceptional service, stunning views, and world-class amenities. We are committed to providing our guests with unforgettable experiences and our team plays a crucial role in achieving this goal.

Job Mission: 

As a Guest Experience Coordinator at Meliá Durres, your primary mission is to ensure the highest standard of guest care and service at all times. You will be the ambassador of our brand promise and identity, delivered through the hotel’s product, facilities, entertainment, and various other services.

What You Will Do:

• Arrive punctually for duty, ensuring the personal appearance and uniform comply with company procedures.

• Consistently provide and maintain the highest standard of guest care and services.

• Maintain effective liaison with all hotel departments to ensure successful operation.

• Ensure good working relationships with all collaborators. Undertake all duties with the utmost courtesy and always wear a smile.

• Understand local regulations and Melia Hotel International policies regarding guests’ privacy.

• Ensure all hotel areas, including back of the house and guestrooms, follow Melia brand standards and established setups.

• Welcome guests and bid them farewell upon departure.

• Aid and assist guests during their stay through effective use of social skills and pass any complaints or comments onto the GEX Manager.

• Ensure Level guests enjoy an exclusive superior experience by attending them personally.

• Generate corresponding GEX reports on a daily basis and share them with team members.

• Send guest communication via email, including welcome and goodbye messages.

What We Are Looking For:

• University Degree, Hospitality and tourism certification, Certificate in Customer Care or Public Relations.

• Native Albanian, fluent English and German, spanish is an advantage.

• Opera system proficiency.

• Basic computer knowledge.

• Guest Experience/Relations standards.

• Etiquette and Protocol.

• Basic knowledge of international and national culture and traditions.

• Basic knowledge of Serengeti wildlife.

• Minimum of 1 year in a similar position in large hotels or international companies.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

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