Hotel Manager - Melia Durrës

“The world is yours with Meliá” 

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you 😉 

Meliá Durres is a luxurious beachfront hotel offering unparalleled hospitality and stunning views of the Adriatic Sea. Our commitment to excellence drives us to create memorable experiences for our guests while cultivating a vibrant and collaborative team environment.

Mission:

Responsible for the planning, coordination, supervision and analysis of results in all the hotel operational departments, guaranteeing their profitability, maximizing in-house revenue and ensuring Brand NPS compliance and customer satisfaction. Directly manages the hotel employees and customers, ensuring compliance with Meliá Hotels International policies and procedures and the goals and objectives defined by Hotel Services.

What will you have to do?

• Develop and implement the hotel's vision and action plans.

• Participate in executive and positioning meetings.

• Lead the hotel's Annual Action Plan and operational excellence.

• Represent the hotel before official bodies and integrate sustainability strategies.

• Manage technical incidents and coordinate resources.

• Oversee the Preventative Maintenance Plan and hygiene audits.

• Supervise accommodation and food & beverage areas.

• Participate in budget preparation and implement corrective actions.

• Ensure compliance with safety programs and operational audits.

• Align with commercial strategies and implement sales actions.

• Supervise action plans for social events and support the sales team.

• Ensure customer satisfaction during group stays or events.

• Implement brand programs and ensure compliance with SOPs.

• Manage guest experience and customer service.

• Identify key partners and manage relationships with outsourced partners.

• Ensure compliance with occupational risk prevention and safety policies.

• Implement and ensure compliance with the loyalty program.

• Manage sustainability indicators and projects.

• Manage relationships with tenants and ensure compliance with leasing agreements.

• Search for optimization opportunities to maximize profitability.

• Ensure compliance with health and safety procedures.

• Participate in risk assessments and manage occupational safety responsibilities.

What are we looking for?

• University diploma / degree, preferably in Tourism (or equivalent Hospitality and Tourism studies).

• High level of English (verbal and written) is mandatory.

• Hostess profile, person be able to be front the operations and guest focus.

• Warm and dynamic person.

• Attention to detail & a passion for excellence.

• Demonstrate ability of Human Resources Management.

• Knowledge of IT tools used in hotel management.

• Proficient in Microsoft Office.

• Able to work with an Operations Center. 360 degrees of Hotel Operations knowledge.

• Functional knowledge of all department operations.

• International experience is preferred.

• High geographical flexibility is preferred.

• A minimum of 3 years of experience as a Hotel Manager or Resident Manager.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

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