Sales Manager - Sol Tropikal Durrës

“The world is yours with Meliá” 

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Nestled along the Adriatic coast, Sol Tropikal by Meliá is a vibrant beachfront resort that blends Mediterranean charm with modern comfort. As part of the globally recognized Meliá Hotels International group, Sol Tropikal offers guests a unique experience rooted in local culture, warm hospitality, and exceptional service. With a focus on sustainability, wellness, and culinary excellence, we are committed to creating unforgettable stays for our guests—and a fulfilling workplace for our team. 

🎯 Job Mission

As Sales Manager, your mission is to drive commercial success for Sol Tropikal Durrës by capturing, developing, and retaining key accounts across assigned segments and markets 📈. You’ll execute strategic sales actions aligned with the hotel’s Business Plan, ensuring revenue growth and brand visibility 🌟. Your work will directly contribute to the hotel’s positioning as a leading destination in the region 🏨.

💼 What You Will Do

1. 🧠 Strategic Planning & Budgeting

   • Collaborate in preparing budgets and the hotel’s Business Plan.
   • Participate in strategic planning to align sales efforts with business goals.

2. 🤝 Account Management & Development

   • Manage and grow local accounts, coordinate with Account Managers, and identify new business opportunities.
   • Promote Meliá’s global programs like MeliáPro Rewards and TravelLabs.

3. 📑 Sales Execution & Negotiation

   • Implement the sales action plan to exceed targets.
   • Lead negotiations for Corporate RFPs, MICE agreements, and contracts.

4. 🌍 Market Expansion & Visibility

   • Prospect new markets and collaborate with tourism organizations and DMCs.
   • Represent the hotel in professional forums, events, and promotional activities.

5. 💬 Customer Relationship Management

   • Be the main point of contact for account incidents, ensuring resolution and satisfaction.
   • Coordinate site inspections, Fam Trips, and virtual sales actions.

6. 📊 Reporting & Coordination

   • Prepare reports for Business Reviews.
   • Work closely with internal departments to ensure smooth execution of sales strategies.

🛡️ Health & Safety / Healthy Workplace

• 📋 Be familiar with the hotel’s evacuation plan.
• 🧯 Support responsibilities in the Centre's Self-Protection Manual or local equivalent.
• ✅ Ensure compliance with Occupational Health and Safety procedures.
• 🦺 Know and promote the use of personal protective equipment through training.
• 📘 Take on responsibilities assigned in the Occupational Health and Safety Management System Manual.

🌱 Sustainability

• 💧 Monitor energy and water consumption for accurate charging (if applicable).
• 🌿 Highlight sustainable attributes in customer interactions (as guided by Marketing & Branding).
• 📢 Ensure sustainability communication is truthful, rigorous, and coherent.

🔍 What We Are Looking For

🎓 Education & Training

• Degree in Tourism, Hospitality, or Business.

🗣️ Languages

• Advanced English.
• Local language is a plus.

💡 Specific Knowledge

• Understanding of M&E hotel operations.
• User-level experience with FOCUS, OPERA, and Microsoft Office.
• Familiarity with luxury services.
• Key competencies: Client Vision, Results & Customer Orientation, Change Management.

📆 Experience

• Minimum 2 years in a similar role, preferably in cluster environments.

At Meliá we are all VIP

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

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