Entertainer - Melia Orlando Hotel

“The world is yours with Meliá” 

Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family.

It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step.

Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá? 😉🌟

Entertainer

REPORTS TO: Entertainer Supervisor

DEPARTMENT: Guest Experience

Meliá Orlando Celebration Hotel

Celebration, Florida

OPERATIONS (include but are not limited to):

• Lead and deliver a range of sports, wellness, and artistic programs in alignment with established standards, including poolside activities (both in and out of the pool).
• Assist in the development and execution of specialized programs, including those tailored for children, teenagers, families, and special events, as needed.
• Implement services according to predefined standards and protocols, ensuring the coordination of necessary resources to achieve excellence in delivery.
• Maintain work areas to the highest standards, ensuring they are ready for use and properly tidied after each session.
• Monitor and manage inventory of materials required for programs, ensuring proper usage in accordance with protocols, and proactively request replenishments when necessary.
• Place material orders in adherence to established guidelines, optimizing resources to achieve cost-efficiency.
• Uphold the brand's philosophy, adhering to all operational standards, manuals, and identity guidelines within your department.
• Enhance the customer experience by anticipating needs, personalizing guest interactions, and exceeding expectations throughout their stay.
• Address customer concerns promptly, communicating resolutions to your manager. Escalate issues to your manager when a resolution is not immediately possible.
• Execute the Voice of the Customer objectives, ensuring that actions align with customer satisfaction goals.
• Collaborate with your manager to implement sensory architecture within designated areas, enhancing the overall environment.
• Promote the hotel’s amenities, services, and event offerings, ensuring guests are informed and engaged with available experiences.

**This brief job description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job.  EEO/M/F/D/V

QUALIFICATIONS

To be successful in this role, you should meet the following requirements:

• High School Diploma or equivalent is required.
• Previous experience in hotel entertainment is required.
• Authorization to work legally in the United States is a must.
• Familiarity with local attractions and transportation options is essential.
• Flexibility to work various shifts, including mornings, evenings, overnight, weekends, and holidays, is required.

MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE: High School Diploma or equivalent required.

LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly being required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee is required to use body members, hand tools, and/or special devices to work, move, or carry objects or materials. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds. Requires walking, standing and/or sitting; and to a significant degree, reaching, handling, feeling, talking, hearing, seeing.

(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).

**Only candidates with authorization to work in the U.S.A. will be considered.  At this time, no monetary relocation assistance is available.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

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