E-Commerce Manager & Reservation Manager - Melia Ba Vi Moutain Retreat

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• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

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We are looking for E-Commerce Manager & Reservation Manager - Melia Ba Vi Mountain Retreat (Hanoi)

Mission:

The E-Commerce & Reservation Manager at Meliá Ba Vì Mountain Retreat plays a crucial role in maximizing online revenue, optimizing booking processes, and enhancing guest experience. This position is responsible for developing and implementing e-commerce strategies, managing online distribution channels, and ensuring smooth reservation operations to drive business growth.

Main responsibilities:

- Develop and execute e-commerce strategies to maximize online sales and direct bookings.
- Manage online distribution channels, OTAs, brand website, and digital marketing campaigns.
- Optimize pricing and promotions to drive revenue and occupancy.
- Oversee the reservations team to ensure efficient booking processes and excellent guest service.
- Analyze market trends, competitor strategies, and guest booking behavior.
- Collaborate with sales, marketing, and revenue management teams to enhance performance.
- Conduct weekly site visits to Meliá Ba Vì to ensure smooth operations and alignment with teams.
 

Main requirements:

- Experience in e-commerce, reservations, or revenue management in the hospitality industry.
- Strong knowledge of online booking platforms, OTAs, and digital marketing strategies.
- Data-driven mindset with excellent analytical and problem-solving skills.
- Proficiency in hotel booking systems and revenue management tools.
-  Strong communication, leadership, and organizational skills.
 - Ability to travel to Meliá Ba Vì weekly for on-site visits, business review meeting.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

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