IT Manager - Melia Ba Vi Mountain Retreat

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We are looking for IT Manager - Melia Ba Vi Mountain Retreat

Mission:

IT Manager is responsible for the smooth functioning of the IT Department and operations, program developments for both Front of house and Back Office, hardware maintenance programs for both main hotel computer system and personal computers, design and coordinating of all IT functions, data storage and protections and training of user equipment.

Main responsibilities:

* IT Budget and Expense Management:
Prepare an annual IT budget, including costs for equipment maintenance, software programs, and related IT expenses.
* System Configuration and Security:
Oversee the hotel’s computer system configuration to ensure proper functioning and restrict unauthorized access to files.
Implement and monitor strict data security measures, including back-up protocols to safeguard files and disks from fire, damage, or unauthorized access.
* Data Back-Up and Compliance:
Develop and enforce data back-up procedures, ensuring all users are trained and compliant.
Regularly monitor back-up processes to minimize data loss risks.
* User Training and Support:
Plan and organize user training sessions in coordination with Division and Department Heads, ensuring proper timing and relevance to requirements.
Provide timely support to users to minimize operating interruptions and enhance system efficiency.
* Guest Experience Management:
Minimize guest complaints related to IT systems by proactively maintaining systems and addressing potential issues.
Address guest complaints promptly and follow established procedures to ensure guest satisfaction.
* System Equipment and Usage Monitoring:
Monitor the status of computer system equipment to ensure adequacy and functionality for departmental needs.
Schedule and manage user requests during periods of high system demand.
* Hardware and Software Maintenance:
Ensure all equipment is in good working condition through regular maintenance schedules.
Coordinate preventive maintenance procedures for both hardware and software in collaboration with contractors.
* Crisis and Emergency Preparedness:
Develop and maintain an emergency response procedure for system failures or other IT crises.
* Environment Control:
Maintain a controlled physical environment to house hardware and IT systems, ensuring optimal safety and performance.

Main requirements:

* Experience:
•Minimum 3-5 years of experience in IT supervision roles, preferably in the hospitality industry.
•Proven track record of managing IT systems, infrastructure, and operations effectively.
•Hands-on experience with hotel management systems (PMS, POS, CRS, etc.) is a plus.
* Technical Skills:
•Strong knowledge of hardware and software maintenance, including servers, networks, and personal devices.
•Expertise in data storage, backup solutions, and cybersecurity protocols.
•Familiarity with system integration and program development for Front of House and Back Office operations.
* Soft Skills:
•Leadership qualities with the ability to manage project.
•Excellent problem-solving and analytical skills.
•Strong communication and interpersonal skills to train and support users effectively.
•English communication.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

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