Sales Manager - Melia Vinpearl Phu Ly (based in Hanoi)

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We are looking for Sales Manager - Melia Vinpearl Phu Ly (based in Hanoi)

Mission:

To be responsible for managing the respective accounts or area of coverage assigned to him/her which includes making regular calls to assigned accounts, developing new accounts, negotiating contracts and maintaining good working relations with actual clients in order to meet and exceed the targets set and the overall hotel budget.

Main responsibilities:

•    Plans and manages sales calls according to Account Management procedures adhering with Melia standards on an annual, monthly, weekly and daily basis.
•    Handles all enquiries and leads from potential clients that involves meeting, site inspection, entertainment, negotiation and contract writing, attending promotional functions organized by the hotel.
•    Participates in sales activities by identifying potential customers whether from existing or new accounts, selling through tele-sales or sales calls and participating in hotel sales blitz to develop new business and follows up.
•    Maintains good relationship and solicits daily room-night production of individual and groups business from the existing and new accounts in order to meet sales targets.
•    Organizes VIP's arrivals, welcomes and provides them with assistance during their stay according to the Melia Hotels International standards and in order to meet guest satisfaction.
•    Plans, coordinates and supervises with the help of various departments that clients' specific requirements are adhered to ensure their satisfaction.
•    Keeps two-way communications between clients and hotel, ensuring clients are kept updated with latest development in hotel, and senior management are kept updated on changes in companies, market events, market trends, customer feedback on hotel and competitor activities.
•    Maintains updated records and call results, potentials, productivity, competitive information, rate history, etc. in HMS.
•    Produces daily & weekly productivity reports stating leads, tentative and confirmed bookings and lost business, and corrective actions taken.
•    Accomplishes a set of administrative duties such as attending meeting, handling correspondence related to designated accounts, writing monthly sales activities report, and other duties related to the job function.  
•    Performs any other duties assigned by Senior Sales Manager, Director of Sales and Director of Sales & Marketing.
 

Main requirements:

•    Fluent Vietnamese in both speaking & writing
•    College/University Degree
•    Experience of at least 2 years in international hotels in the same position.
•    Applicants should be excellent leaders, detail-oriented, and demonstrate a commitment to guest’s satisfaction. 
•    English mandatory

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible. 

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