Resident Manager - Melia Vinpearl Cua Sot Beach Resort

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We are looking for Resident Manager - Melia Vinpearl Cua Sot Beach Resort ( Ha Tinh Province)

Mission:

Provide support to the GM/HM in the execution of tasks assigned to him and with a focus on the management of the Hotel's operational departments, with the aim of maximizing internal and external customer satisfaction.

Main Responsibility: 
OPERATIONS
    Provides support to the GM/HM in the implementation in their business units of the defined action plans, executing the tasks that have been assigned, to optimize the operation and customer satisfaction. 
    Supports in its coordination with the hotel's operational departments based on the guidelines or guidelines received from the GM/HM. You can provide feedback to the GM/HM. 
    Member of the hotel's operating committee and ensures the operational excellence of its business unit together with GM/HM.
ECONOMIC-FINANCIAL
    Provides feedback to the GM/HM information about the operational departments to include in the projection based on your previous experience.
    Based on the KPIs and indications received (with guides or guidelines in those of greater complexity), it is operationally aligned with the goals set.
    Participates in operational audits ensuring compliance with the different programs and the standards of Operational Audits. 
SALES & REVENUE 
    Participates in the implementation of In-house Sales / Upselling actions in daily operations, to improve revenues, as well as the financial result of the hotel, with supervision of its results.
    Supports the GM/HM and sales team in inspection visits where their assistance is required, ensuring their success.
    Supports the teams in the delivery of the event and achieve customer satisfaction, based on detailed guides or guidelines. 
PRODUCT & BRAND MANAGEMENT
    Attends to the customer at the hotel: follow-up of complaints and incidents, acting based on instructions and procedures. 
    Supports in the implementation of the Hotel's Marketing and Communication Plan.
    Participates in the implementation of brand programs, with supervision of their results. 
    Supports HODs and GM/HM in the adaptation and development of SOPs in the business unit, aligning them with Brand standards and Operational needs.
    Supports GEX and GM/HM in coordinating the operation of all areas including the Guest Experience vision in sensory architecture, music, Setups, etc.
ROOMS
    Provides support in the supervision of the accommodation area (cleaning of rooms, public areas, laundry, reception and concierge).
    Supports to achieve good communication and coordination between the Accommodation departments.
    Provides support so that customer service follows the defined standards and procedures by reviewing the different areas of the hotel on-site. 
FOOD & BEVERAGE
    Provides support in the implementation of the standards of products, services and F&B attributes defined by Hotel Services with supervision over their results. 
    Provides support in the daily operations of M&B, with the aim of maximizing customer satisfaction, based on detailed procedures or guidelines.
    Supports GM/HM and F&B in ensuring the profitability of operating departments and maximizing in-house revenues.
    Supports compliance with and follow-up of hygienic-sanitary audits of kitchens and facilities and of the incidents detected, supervise compliance with the defined action plan.
HUMAN RESOURCES
    Participates in the hotel team's service culture and brand induction sessions.
LOYALTY
    Provides support for fidelity trainings to take place.
    Ensures the customer experience and satisfaction in the loyalty program, ensuring the delivery of benefits , based on detailed guides or guidelines. 

SUSTAINABILITY

    Participates in the implementation of sustainability projects or initiatives in the hotel.

HEALTH & SAFETY / HEALTHY WORKPLACE

    Knows the evacuation plan of your Hotels.
    Assumes the responsibilities assigned to them in the Centre's Self-Protection Manual or local equivalent in other countries.
    Ensures compliance with the Procedures and Instructions on health and safety at work.
    Knows the personal protective equipment of their department and ensure its correct implementation and use through the corresponding training actions.
    Verifies correct compliance with safety regulations.
    Participates in ongoing risk assessment.
    Assumes the responsibilities assigned to them in the Occupational Health and Safety Management System Manual.

Requirement 
•    Diploma or degree in Tourism or equivalent.
•    Local language. Excellent English.
•    Total knowledge of hotel operations and knowledge of all operational positions of a hotel.
•    Demonstrated knowledge of Human Resources Management and Talent Development.
•    Knowledge of IT tools used in Hotel Management.
•    Total geographic availability.
•    International experience.
•    Leadership, autonomy, strategic vision and solvent social skills.
•    Attention to detail and passion for excellence.
•    Dynamic and warm person, with a host profile and ability to lead the operations front and the guest center.
•    1-2 years of experience as an Operation Manager/ Executive Assistant Manager or similar.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

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