E-Commerce Executive - Kobi Onsen Resort Hue Affiliated by Melia

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We are looking for E-Commerce Executive - Kobi Onsen Resort Hue Affiliated by Melia

Mission:

Directly responsible for the E-Commerce segment revenues for assigned MHI hotels ensuring budget compliance.

Main responsibilities:

OPERATIONS

STRATEGY
    Implement the defined sales strategy of the E-Commerce segment.
    Implement the E-Commerce strategy for the hotels under his responsibility, in coordination with the Revenue Management team and the eCommerce partner.
    Implement the sales strategy of the Contact Centre channel for each assigned hotel.
BUDGET
    Ensure the achievement of the revenue targets set for the E-Commerce segment in each of the assigned hotels.
    Support in the preparation of the annual revenue budget for the E-commerce segment ensuring alignment with the needs of the hotels.
    Follow-up with hotels on the investment dedicated to digital marketing, included in the hotel's marketing budget.
SALES REVIEW
    Participate in weekly E-Commerce Partner committees (E-Commerce Sales Review).
    Participate in the weekly commercial reviews established for the hotels under their responsibility.
    Execute E-Commerce action plans.
    Execute commercial reviews with OTA Market Managers and establish objectives and action plans for each of the assigned hotels.
ACCOUNT MANAGEMENT
    Execute the necessary reviews to ensure the correct configuration of the hotels under his responsibility, in each of the accounts.

DIGITAL MARKETING PLAN
    Implement in coordination with Revenue Management and the Ecommerce Hub the strategy defined for each of the assigned hotels.
    Follow-up of participation in Destination Co-op and recommendations from MM on the use of Travel Ads to the Digital MK team.

CONTENTS
    Detect and coordinate with the Ecommerce Hub the changes necessary to ensure a high quality level of content in each of the hotels under their responsibility and review the subsequent implementation.
    Detect and notify all relevant changes, as well as the key selling points of the hotels under his responsibility, to the DIGITAL MARKETING & SERVICES team in order to guarantee an updated content in the paid social (advertising) strategy. "SEM Factsheets".
PRICING
    Negotiate and coordinate in collaboration with Revenue Management, the campaigns of each of the assigned hotels and coordinate the upload with the Ecommerce Hub.
    Review the correct application of the implementation of the MHI pricing model in the E-Commerce segment.
    Execute audits to ensure the correct application of tariffs in the eCommerce segment and report any incidents.
    Ensure the correct uploading of offers to the Extranet in collaboration with the Hub and review the uploading of bids.
    Ensure the competitiveness of the assigned hotels.

Main requirements:

• College level degree in business, marketing, e-commerce, Hotel Management, Tourism related education or equivalent.
• Minimum 2 years in a similar position in hotels or regional with same category.
• Fluent English and Vietnamese in both speaking and writing.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible. 

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