E-Commerce Manager - Melia Hotels International (APAC Corporate Office)

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We are looking for E-Commerce Manager (based in Ho Chi Minh Corporate Office or Bangkok Corporate Office)

Mission:

Directly responsible for the E-Commerce segment revenues for assigned MHI hotels ensuring budget compliance.

Main responsibilities:

OPERATIONS

STRATEGY
    Implement the defined sales strategy of the E-Commerce segment.
    Implement the E-Commerce strategy for the hotels under his responsibility, in coordination with the Revenue Management team and the eCommerce partner.
    Implement the sales strategy of the Contact Centre channel for each assigned hotel.
BUDGET
    Ensure the achievement of the revenue targets set for the E-Commerce segment in each of the assigned hotels.
    Support in the preparation of the annual revenue budget for the E-commerce segment ensuring alignment with the needs of the hotels.
    Follow-up with hotels on the investment dedicated to digital marketing, included in the hotel's marketing budget.
SALES REVIEW
    Participate in weekly E-Commerce Partner committees (E-Commerce Sales Review).
    Participate in the weekly commercial reviews established for the hotels under their responsibility.
    Execute E-Commerce action plans.
    Execute commercial reviews with OTA Market Managers and establish objectives and action plans for each of the assigned hotels.
ACCOUNT MANAGEMENT
    Execute the necessary reviews to ensure the correct configuration of the hotels under his responsibility, in each of the accounts.

DIGITAL MARKETING
    Implement in coordination with Revenue Management and the Ecommerce Hub the strategy defined for each of the assigned hotels.
    Follow-up of participation in Destination Co-op and recommendations from MM on the use of Travel Ads to the Digital MK team.
    Be responsible for budget and investment strategies for China market (travellers to China hotels and China travellers to other MHI hotels)
    Define campaigns with specific period, implement media plans and follow up results with channels
    Manage content and creatives for China market
    Communicate with Global Digital information and trends of China travellers

CONTENTS
    Detect and coordinate with the Ecommerce Hub the changes necessary to ensure a high quality level of content in each of the hotels under their responsibility and review the subsequent implementation.
    Detect and notify all relevant changes, as well as the key selling points of the hotels under his responsibility, to the DIGITAL MARKETING & SERVICES team in order to guarantee an updated content in the paid social (advertising) strategy. "SEM Factsheets".
PRICING
    Negotiate and coordinate in collaboration with Revenue Management, the campaigns of each of the assigned hotels and coordinate the upload with the Ecommerce Hub.
    Review the correct application of the implementation of the MHI pricing model in the E-Commerce segment.
    Execute audits to ensure the correct application of tariffs in the eCommerce segment and report any incidents.
    Ensure the correct uploading of offers to the Extranet in collaboration with the Hub and review the uploading of bids.
    Ensure the competitiveness of the assigned hotels.
PRE-OPENINGS
    Coordinate with the Ecommerce Hub the implementation of registrations in the own channel, OTAs and metasearch engines and review the subsequent upload.

Main requirements:

• Knowledge in Digital Marketing, Marketing, and/or Tourism. 
• Fluent Chinese and English. A third language is a plus.
• 3 years of experience in E-Commerce departments.
• Advanced knowledge of e-commerce platforms, OTAs, and Metasearch engines, as well as data analysis and tracking tools
• Knowledge of digital marketing strategies, including SEO, SEM, social media advertising, among others.
• Analytical and teamwork skills.
• Creative attitude to develop new e-commerce strategies and campaigns to optimize targeted goals

At Meliá we are all VIP

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

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