Executive Club Concierge (RedLevel) | Gran Melia Jakarta

“The world is yours with Meliá” 

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Key Responsibilities:

• Ensure RedLevel guest rooms are prepared according to preferences and special requests before arrival.
• Prepare key cards, registration cards, guarantee letters, and other check-in documents.
• Welcome, escort, and bid farewell to guests in coordination with the Guest Experience team.
• Monitor room readiness closely with Housekeeping and inspect arrival rooms using a checklist.
• Perform check-in and check-out procedures, including escorting guests to and from their rooms.
• Arrange personalized guest experiences for special occasions, VIPs, and guest concerns.
• Provide hotel information, assist with guest queries, and promote hotel services and facilities.
• Handle travel, dining, and meeting room reservations, as well as guest administrative support.
• Maintain guest accounts, bills, reports, profiles, and cash handling accurately.
• Deliver food and beverage services in the RedLevel Lounge, including breakfast, high tea, and cocktails.
• Ensure lounge cleanliness, table setup, stock availability, and service standards are consistently maintained.
• Build strong guest relationships, gather feedback, and resolve minor complaints professionally.
• Support Butler Service when required, especially for VVIP or dignitary guests.
• Attend daily briefings and training sessions, and carry out other duties assigned by management.

At Meliá we are all VIP

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

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