Cluster Director Food & Beverage, Villa Le Corail, A Gran Melia Hotel & Melia Nha Trang

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We are looking for a Cluster Director Food & Beverage, Villa Le Corail, A Gran Melia Hotel & Melia Nha Trang

Mission:

Cluster Director of Food & Beverage will direct the food and beverage operations of the hotel to ensure the achievement of established food and beverage quality and guest service quality standards and departmental revenue and profit goals. Ensure policy compliance, support the Company's initiatives, and promote a positive culture.

Main responsibilities:

• Provide a professional, advisory and executive support service to the General Manager to assist in meeting the strategic goals of the establishment.
• Develop and implement Food and Beverage promotions, strategies and special events in conjunction with the Executive Chef and the Director of Sales and Marketing.
• Participate in the preparation of the Strategic Business and Operating Plans.
• Oversee day-to-day operations of all food and beverage outlets (restaurants, bars, in-room dining, banquets, etc.).
• Ensure proper inventory management, purchasing, and stock control to avoid waste and shortages.
• Develop and maintain effective systems for scheduling, training, and staff management
• Optimize operational efficiencies while delivering excellent customer service.
• Liaise with the Executive Chef on menu engineering and portion control, ensuring the highest food standard is achieved whilst selling at the correct prices.
• Enhance the guest experience by ensuring service quality meets the highest standards.
• Lead initiatives to improve customer satisfaction and loyalty.

Main requirements:

• Bachelor’s Degree or Diploma in Hotel Management, Food & Beverage Management, or a related field.
•  A minimum of 5 years of experience in a luxury hotel or high-end hospitality environment is preferred.
• Demonstrated ability to interact with customers and employees in a manner that reflects highly on the hotel and its brand. This includes creating positive guest experience and maintaining high standards of hospitality. 
• Strong proficiency in Sales & Marketing, particularly in the food and beverage field. Ability to drive revenue through strategic promotions, events, and partnerships.
• Fluent in English, both spoken and written, to effectively communicate with guests, employees, and management, and to represent the brand professionally.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

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