E-Commerce Manager - Melia Serenity Cam Ranh Beach Resort

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We are looking for E-Commerce Manager - Melia Serenity Cam Ranh Beach Resort (pre-opening)

Mission:
Directly responsible for the revenue of the hotel's E-Commerce segment ensuring budget compliance.

Main Responsibilities:
•    Implement the E-Commerce strategy in the hotel, in coordination with the Revenue Management team and the eCommerce partner.
•    Implement the commercial strategy of the Contact Centre channel in the hotel.
•    Ensure the achievement of the revenue targets set for the E-Commerce segment in the hotel.
•    Follow-up of the hotel's marketing budget.
•    Participate in the hotel's commercial reviews.
•    Executing the hotel's E-Commerce action plan.
•    Implement in coordination with Revenue Management and the Ecommerce Hub the strategy defined for the hotel.
•    Detect and coordinate with the Ecommerce Hub the changes necessary to ensure a first class level of content for the hotel under their responsibility and review the subsequent implementation.
•    Detect and notify all relevant changes, as well as the key selling points of the hotel under their responsibility, to the DIGITAL MARKETING & SERVICES team to guarantee an updated content in the paid social (advertising) strategy. "SEM Factsheets".
•    Negotiate and coordinate in collaboration with Revenue Management, the hotel's campaigns and coordinate the upload with the Ecommerce Hub.
•    Ensure the correct uploading of offers to the Extranet in collaboration with the Hub and review the uploading of bids.
•    Be knowledgeable of their department's budget
•    Support the head of department in the preparation of projections.
•    Is knowledgeable of the economic results of the hotel and the economic results of their department, as well as the deviations vs. budget/projection.
•    Ensure the fulfilment of the economic goals established in the department and being aware of the economic goals of the hotel, as well as their fulfilment.
•    Support the head of department in the placing of orders following the established procedure, as well as in the control of materials and services.
•    Support and participate in the identification of talent in their department.
•    Be knowledgeable of the development plans and tools in Human Resources and promote their use (Melia Home, Melia Listens, E-melia, development plans, Inspiring Opportunities, Graduates Programs, Code of Ethics...).
•    Identify high potential staff, as well as actively participate in the development of the team and trainees (if applicable).
•    Follow up on the climate action plans defined by the department.
•    Encourage the participation of their team in the wellness programmes available at the Hotel.
•    Promote the use of social media following the guidelines established by the company.
•    Support in the recruitment of the team and its dissemination in social media.
•    Be knowledgeable of the Brand philosophy, ensuring optimal implementation of the standards, operations and identity manuals that apply to their department.
•    Ensure the customer's experience and personalize their stay, anticipating their needs and exceeding their expectations.
•    Manage customer incidents, communicating the actions taken to the hotel’s Guest Experience Department.
•    Be knowledgeable and share with the team the objectives of the Voice of the Customer and to ensure their fulfilment, supporting in the creation and definition of improvement plans if necessary.
•    Be knowledgeable with the Sensory Architecture established for their areas and ensure compliance with it.
•    Be knowledgeable of the hotel's services and facilities as well as the entertainment program, experiences and events, ensuring that the team has all the information to be able to promote them to guests.
•    Be knowledgeable of the hotel’s evacuation plan.
•    Support in the responsibilities assigned to them in the Centre's Self-Protection Manual or local equivalent in other countries.
•    Ensure compliance with the Occupational Health and Safety Procedures and Instructions.
•    Be knowledgeable of the individual protection equipment of the department and to support in its correct implementation and use by means of the corresponding training actions.
•    Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.

Requirements:
•    Education And Training: University and/or higher degree in Business Management, Tourism, Marketing and/or related to the position.
•    Languages: Local language (depending on the geographical location of the property) and advanced English.
•    Work experience in other companies (in case of external selection): 2 years in the hospitality industry in a similar position in a 5 star, deluxe hotel

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

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