Food & Beverage Manager - Melia Serenity Cam Ranh Beach Resort (pre-opening)

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Mission:
Responsible for the implementation of strategy, the standards, attributes, products and the optimization of operational efficiency in dining areas, bars and MICE facilities for hotels in their Operations Center (Premium & Essential Brands model). 
Provides feedback to F&B Director regarding the needs/opportunities of the OC hotels 

Responsibilities:
•    Responsible for implementing the F&B strategy in hotels in the Operations Centre through the application of product and quality standards and culinary management. 
•    Provides the Hotel Services team with an operational vision of the destination for the definition of standards. They are thus involved in the definition of strategy, standards, processes and procedures.
•    Provides feedback to the F&B Partner regarding needs/opportunities in the Operations Center.
•    Analyses the competition and reports on trends and proposes improvements to the F&B Hotel Service Team.
•    Responsible for the implementation of projects, programs, technological tools and processes for all the hotels in the Operations Centre, ensuring the correct use of equipment, the detection and resolution of problems, and feedback to the teams involved. 
•    Responsible for monitoring and supporting pilot projects, tools and processes to ensure their correct implementation and subsequent analysis. This allows progress of the project to be assessed together with all those involved.
•    Identifies and proposes improvements, tools or processes that optimise the workplace, operational efficiency and the agile performance of their hotels.
•    Responsible for ensuring and encouraging the use digital tools in hotel F&B to improve the quality of data in reports.
•    Carry out local adaptation to the country.
•    Receives incident reports or suggestions for improvement from hotels regarding F&B services and reports on product, service and attribute standards. 
•    Support the F&B Partner in the adaptation by country.
•    Lead the roll out of your hotels.
•    Ensures compliance with standards and objectives, reporting any possible deviations to the HM for immediate correction and regularly reporting to the Director of the Operations Centre and F&B Hotel Services to analyse performance.
•    Monitor application on site.
•    Responsible for supervising hotel operations in their area, defining operating guidelines, and supervising the most important or largest events.
•    Reviews the templates related to the 3-year improvement plan of your hotels and agree with Hoteles Services and OC Director.
•    Is informed regarding relations with F&B operators and external partners and supports in case of need.
•    Transfer to the different outlets any issue related to Pricing and supervise in terms of the % of desired margins in their hotels.
•    Responsible for the F&B P&L of his OC. Tracks budget compliance. Supervises the implementation of action plans to solve any incidents.
•    Participate in the preparation of their department's budget according to the set guidelines.
•    Follow up on the defined budget, ensure compliance with it, and report any deviations that may occur within the department to the Business Partner. Participate in the definition of the necessary corrective measures to minimise negative impacts and monitor them together with the Business Partner.
•    Participate in the preparation of projections by providing information on their department.
•    Analyse the reason for deviations, participate in the definition of corrective actions and promote the implementation of corrective actions within their department.
•    Periodically, analyse the P&L of their department, review all departmental revenues and expenses, seek to maximise results and identify opportunities for improvement with the support of the Business Partner.
•    They are aware of the hotel’s economic results, as well as the impact of their department on them. Convey detailed information to their team.
•    To ensure the fulfilment of their department’s economic goals while being aware of the hotel’s economic goals, as well as their fulfilment. Convey information to their team, clearly.

Requirements:
•    University degree, preferably Tourism or Hospitality, or similar
•    At least 3-5 years in management positions and F&B strategy development
•    Specific knowledge: 
    Development of management tools and processes, as well as improvement of KPIs.
    Ability to produce the budget definition.
    Knowledge of investment plans in F&B as well as pre-openings.
    Orientation to new F&B trends.
    Knowledge of REVO, and POS management.
    Advanced command of the Office 365 package
    Knowledge of hotel operations.
    Excellent communication skills.
    Problem-solving skills.
    Ability to lead a team.
•    Languages:

- Fluent Vietnamese in both speaking & writing

- Advanced English.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

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