Security Manager - Meliá Serenity Cam Ranh Beach Resort

“The world is yours with Meliá” 

Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family.

It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step.

Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá?

REMEMBER: To consider your candidacy, it's important that you are part of the Hotel Management Talent Pool.

Additionally, before applying, you must inform your direct supervisor and/or Hotel Director, as well as your HR manager, about your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed.

We are seeking a Security Manager to join our team at Meliá Serenity Cam Ranh Beach Resort, based in Cam Lam, Khanh Hoa (Vietnam).

MISSION

To oversee the overall operation of the Security department in the protection of hotel, guest & employee property. To ensure guest & employee safety in accordance with operational standards & relevant legislation.

MAIN RESPONSIBILITIES

• To actively demonstrate excellence in customer care and service, maintaining high levels of respect and a professional image at all times within the hotel.   
• Responsible for preventing avoidable loss to the hotel, guests and staff, whilst aiming to provide a hazard free environment for both guests and staff.  
• Assist hotel staff in handling of unusual guest or employee problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance and natural disasters.   
• Assists in developing safe and secure measures and defined procedures to safeguard VIP and other guests, hotel property and colleagues, conference and banqueting functions & vehicles owned by the hotel and private vehicles within the property.   
• To ensure guest rooms, offices, service cupboards and any other appropriate doors are locked and free of fire and health hazards.  
• Investigate all accidents and injuries; whether to a guest, member of staff, or to Hotel property. Deal with valuable lost and found property and associated documentation, including items for safekeeping and long-term storage.   
• Control access and egress from staff entrance, including verification, preparation, issue and recovery of ID cards and visitor passes. To ensure no unauthorized persons enter the company premises and to ensure that all Persons properly seeking admission are courteously received and assisted.  
• To be conversant with criminal law and to be able to carry out duties and training within following Acts and policies, in particular Theft Act, Criminal Damage act, Public Order Act, Drugs Act, Powers of Arrest Act, Data Protection, Human Rights.  
• Generally being alert for opportunities to improve the profitability of the department i.e. through controlling the wastage and being responsible for the economy of all utilities and resources.   
• To encourage a departmental culture of well trained, informed and motivated staff all working towards the hotel's vision and company values.
• To ensure that continual 'on the job training' and coaching is carried out with the Duty Security officers. To encourage the development of all staff to achieve the highest standards of performance, giving feedback on a regular basis.

REQUIREMENTS

• Education regarding on Public or Private Security and Training regarding with the position;
• 3 years in a similar position in the hospitality industry;
• Fluency in Vietnamese (written and spoken); advanced English required. A third language is an advantage.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

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