Spa Manager - Melia Serenity Cam Ranh Beach Resort (pre-opening)

“The world is yours with Meliá” 

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you 😉 

Mission:
The Spa Manager is responsible for the department and is responsible for managing, maintaining and improving the Spa’s financial and satisfaction results, implementing the defined strategy.

Main Responsibilities:
•    Implement the Spa’s service and product offer and ensure that they are implemented and executed correctly.
•    Adapt Spa services protocols and standards, supporting the implementation and ensuring that the team knows and understands all manuals and departmental programmes and standards. 
•    Implement the Spa’s sales strategy, according to the customer segments, supporting the creation of marketing campaigns.     
•    Support in the search for local strategic partnerships that are aligned with the brand’s philosophy and that allow to give greater value to the local product offered.
•    Negotiate with suppliers following established product guidelines.
•    Raise awareness on the Spa and Wellness through presentations to stakeholders to attract future customers. 
•    Research and develop innovative plans and programmes that keep the Spa at the forefront.
•    Participate in events focused on Wellness and Spa, to publicize the Spa’s concept and product.
•    Approve departmental orders, keeping track of inventories and costs 
•    Search and analyse information on the competitors to maintain the positioning of the Spa.                                                        
•    Design and develop internal and external promotion programmes to sell Spa treatments and services. 
•    Coordinate, support the implementation and analyse the pilots in their area.
•    Manage the hotel's seasonal closure and reopening processes.

Requirements:
•    Education And Training: University and/or higher degree in Business Management, Tourism, Marketing and/or related to the position.
•    Languages: Local language (depending on the geographical location of the property) and advanced English.
•    Specific knowledge: 
o    Knowledge of digital tools for the management of SPAs and technology related to the area.
o    Knowledge of clinic, beauty salon, spa club, day spa, etc. treatments. 
o    Knowledge of the products used in the spa.
o    Knowledge of product application and dosing.
o    Knowledge of massage techniques, body and facial treatments.
o    Knowledge of beauty and cosmetology.
o    Financial knowledge
o    Knowledge of hotel operations.
o    Team management and talent development.
o    Vocation for service. 
o    Analytical capabilities.
o    Excellent communication skills.
o    Problem-solver.
o    Proactivity and Innovation.
o    Organisation and planning.
o    Attention to detail.
•    Experience:
o    External: 3 years in a similar position in the wellness/wellbeing sector and/or hotel sector.
o    Internal: At least 2 year’s experience in the spa or other guest-facing department

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

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