Hotel Manager - Melia Vinpearl Phu Quoc

“The world is yours with Meliá” 

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

We are looking for Hotel Manager - Melia Vinpearl Phu Quoc (Vietnam)

Mission:

Oversees the overall operations of Meliá Vinpearl Phu Quoc, ensuring exceptional service quality, operational excellence, and a consistently memorable guest experience. This role is responsible for driving daily operational performance, enhancing guest satisfaction, and maintaining Meliá standards across all departments within a large-scale villa resort.

Main responsibilities:

-Provide strategic leadership and direction to all operational departments.
- Ensure smooth, efficient, and guest-focused day-to-day operations aligned with brand standards.
- Uphold and enhance service quality and guest satisfaction.
- Address guest needs, feedback, and service recovery with professionalism and efficiency.
- Lead, mentor, and develop department heads and operational teams.
- Foster a collaborative, engaged, and high-performance work environment.
- Work closely with Finance to manage budgets, control costs, and improve productivity.
- Implement operational strategies to maximize revenue, efficiency, and profitability.
- Ensure compliance with brand standards, SOPs, safety, and quality assurance programs.
- Conduct regular inspections and audits to maintain high operational standards.
- Collaborate with cross-functional teams to support resort-wide initiatives, events, and service enhancements.
- Promote a culture of continuous improvement and guest-centric innovation.

Main requirements:

- Proven experience as Hotel Manager or Executive Assistant Manager in a 4–5★ resort.
- Strong background in resort operations, especially in large-scale properties with high guest volume.
- Bachelor's degree in Hospitality Management or related field.
- Strong leadership, interpersonal, and team development skills.
- Excellent problem-solving and decision-making abilities.
- In-depth knowledge of hotel operations, service standards, and industry trends.
- Exceptional English communication skills, both written and spoken.
- Ability to work under pressure and adapt to a dynamic, fast-paced environment.
- Previous experience with international hotel brands or luxury resorts is an advantage.

At Meliá we are all VIP

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

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