Housekeeping Manager - Melia Vinpearl Phu Quoc

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We are looking for Housekeeping Manager - Melia Vinpearl Phu Quoc

Mission:

Lead and manage the housekeeping operations of a large-scale villa resort, ensuring the highest standards of cleanliness, hygiene, and guest satisfaction in a high-volume and fast-paced environment.

Main responsibilities:

1.    Oversee and coordinate all housekeeping functions across guest villas, public areas, and back-of-house spaces to maintain exceptional cleanliness and service standards.
2.    Lead a large housekeeping team, including supervisors, room attendants, and laundry staff, ensuring optimal staffing, training, and performance management.
3.    Develop and execute daily, weekly, and seasonal cleaning schedules tailored to the high occupancy and operational needs of the resort.
4.    Monitor and control housekeeping inventory, linen usage, and supplies, ensuring cost-efficiency while meeting guest expectations.
5.    Ensure quick room turnaround and readiness in coordination with the Front Office and Maintenance departments, especially during peak arrival and departure periods.
6.    Conduct regular inspections to maintain strict compliance with hygiene, health, and safety standards.
7.    Address guest feedback and complaints promptly and professionally, implementing corrective measures and service recovery when necessary.
8.    Analyze operational performance, identify improvement areas, and implement best practices to enhance efficiency and guest satisfaction.
9.    Promote a culture of excellence, accountability, and teamwork within the housekeeping department.
10.    Support the implementation of sustainability initiatives, energy saving, and waste reduction in line with Melia’s values.
 

Main requirements:

•    Bachelor’s degree or equivalent in Hospitality Management or a related field is preferred.
•    At least 3 years of experience in housekeeping management in large-scale resort/hotel operations, preferably with experience handling high volume and fast turnover.
•    Proven ability to manage large teams and work under pressure in a dynamic, fast-paced hospitality environment.
•    Strong leadership, communication, and organizational skills.
•    High attention to detail, strong problem-solving skills, and service excellence mindset.
•    Proficient in Vietnamese; basic English communication is a plus.
•    Willingness to work flexible hours, including weekends and holidays, as per operational demands.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

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