Assistant Aura Manager (Guest Experience) - ME Lisbon

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Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀

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• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

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ME Lisbon is a luxury hotel located in the heart of Lisbon, known for its modern design and excellent service. It offers a unique experience for both business and leisure travelers.

Your mission: Under the supervision of the Aura Manager, the Assistant Aura Manager is responsible for the organization, responsibility, and management of the entire Aura department (Guest Experience), ensuring continuous compliance with the highest standards.

What You Will Do

• Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations. 
• Support in the implementation of the different customer experience management tools, as well as monitor and support in the analysis of the results of the Voice of the Customer, ensuring compliance with the goals set and supporting in the creation of improvement plans if necessary.
• Manage customer incidents, following the established protocols.
• Supervise and coordinate the activities of the housekeeping staff, ensuring that standards of cleanliness and presentation are met.
• Assist the Aura Manager in planning and assigning daily tasks, including inventory management of supplies and equipment.
• Coordinate with other departments, such as the front desk and Housekeeping, to address guest needs and requests efficiently.
• Train and develop Aura department staff, ensuring they are trained in hotel policies and procedures.
• Ensure compliance with health and safety standards in all work areas.
• Participate in the evaluation of staff performance and provide constructive feedback.

What We Are Looking For

• Minimum 2/3 years of experience in the role.
• High level of Portuguese and good English is a plus.
• Hospitality degree.
• Leadership, personnel management, and decision-making skills.
• Quality and customer service oriented.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible. 

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