Aura Host (Guest Experience Agent) - ME Lisbon

“The world is yours with Meliá” 

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you 😉 

ME Lisbon  is more than a luxury hotel! It’s a vibrant hub of art, culture, and modern design located in the heart of Lisbon. We deliver an exclusive, tailored experience for our guests, making every stay unforgettable. 

Mission: As an Aura Host, you will be the face and heart of our guest experience. Working closely with the Aura Manager and Assistant Aura Manager, you will ensure that every moment of our guests’ journey exceeds expectations, creating unique and memorable experiences that define ME Lisbon. 

What will you have to do?

• Deliver a personalized and seamless guest experience, anticipating needs and exceeding expectations.

• Engage with guests proactively, using customer experience management tools to ensure excellence.

• Monitor guest feedback (Voice of the Customer) and actively contribute to continuous improvement.

• Handle guest incidents with professionalism, following established protocols.

• Share your knowledge of Lisbon by recommending exclusive experiences, services, and products.

• Collaborate with other departments to ensure flawless service delivery.

What We Are Looking For?

• At least 2 years of experience in a similar role within luxury hospitality.

• Fluent in Portuguese and English (other languages are a plus).

• Degree in Hospitality Management or related field.

• Passionate about quality service, attention to detail, and creating unforgettable guest moments.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible. 

If you want to be “Very Inspiring People“, follow us on: 

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