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Back Office Agent - ME Lisbon

Area:  Front Desk
Location: 

Lisboa, PT

Req Id:  39870

“The world is yours with Meliá” 

 

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

 

Discover some of the benefits we offer:

 

  • My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

 

  • My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

 

ME Lisbon is a luxury lifestyle hotel located in the heart of the city, renowned for its contemporary design, vibrant energy, and exceptional service. We create unique and memorable experiences for our guests and we are looking for someone who shares this passion and is ready to be part of our dynamic environment.
 
Mission: Support the seamless coordination of guest requests across Rooms Division, acting as a key link between guests and operational teams, ensuring a smooth, efficient, and elevated guest experience aligned with ME Lisbon’s luxury standards.
 
What will you have to do?
  • Act as a central point of contact for guest requests related to Housekeeping, Maintenance, and Room Service.
  • Manage and follow up on requests with a strong sense of ownership, ensuring timely and detail‑oriented execution.
  • Coordinate closely with operational teams, ensuring clear communication and efficient delivery of services.
  • Maintain accurate tracking of requests, supporting daily organization and reporting.
  • Contribute to service recovery, ensuring issues are handled with professionalism and care.

 

What are we looking for?
 
  • 1 to 2 years of experience in hospitality, ideally within Rooms Division or Guest Service.
  • Highly organized, detail‑oriented profile with strong administrative capabilities.
  • A proactive and hands‑on attitude, with the ability to anticipate needs and take initiative.
  • Guest‑centric mindset with excellent communication skills in Portuguese and English.
  • Ability to perform in a fast‑paced environment, managing multiple priorities with precision.
  • Positive energy, team spirit, and a genuine interest in creating memorable guest experiences.

 

At Meliá we are all VIP

 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

 

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

 

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

 

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

 

If you want to be “Very Inspiring People“, follow us on: 

 

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