Banquet Supervisor - ME Lisbon

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Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀

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• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

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ME Lisbon is a luxury hotel located in the heart of Lisbon, known for its modern design and excellent service. It offers a unique experience for both business and leisure travelers.

Your mission: Under the supervision of the Banquet Manager, the Banquet Supervisor oversees the banquet events and ensures that the banquet team complies with all service standards and department policies. Act as the single point of contact with the event host or meeting planner during the event function, ensuring continuous compliance with the highest standards.

What You Will Do

• Ensure the customer experience, personalising their experience, anticipating their needs and exceeding their expectations

• Oversee the banqueting's operations

• Participate in the customers service

• Oversee catering services operations, inside and outside the company

• Participate in management of the team

• Execute all instructions and work assigned to them by their immediate superior, as well as any responsibilities that their position requires

• Participate in the results of HACCP audits (Hazard Analysis and Critical Control Points) and in the case of incidents, supervise the development and implementation of action plans to solve them

• Manage customer incidents, communicating the actions taken to the hotel’s Guest Experience Department

What We Are Looking For

• Minimum 2 years of experience in the role.
• Quality and customer service oriented.
• High Level of Portuguese and English.
• Knowledge of F&B service as well as knowledge of food handling, hygiene and food safety.
• Proactivity for excellence and high capacity in planning and organisation.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible. 

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