Reservations Agent -ME Lisbon

“The world is yours with Meliá” 

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you 😉 

ME Lisbon is a luxury hotel that combines innovative design with exceptional service. Located in the heart of Lisbon, it offers guests a unique experience that reflects the cosmopolitan and sophisticated style of the ME by Meliá brand.

Mission:The Reservations Agent at ME Lisbon is primarily responsible for ensuring an exceptional customer service experience from the first contact with the guest, providing personalized, efficient, and consistent service with the high standards of the brand. They authentically represent the ME experience, actively contributing to the maximization of the hotel's occupancy and revenue.

What You Will Have to Do:

• Customer Service: Ensure a welcoming, professional, and personalized service, whether by phone or electronically, reflecting the values and identity of the ME by Meliá brand.

• Reservation Management: Manage and process reservation requests in accordance with internal procedures, ensuring the reliability of the information provided and the quality of the records made.

• Active Listening and Recommendations: Understand customers' needs through active listening, presenting tailored suggestions and recommendations, promoting additional services and experiences (upselling and cross-selling).

• System Updates: Enter and update reservations in the computer system, ensuring compliance with confidentiality and information security standards.

• Occupancy Optimization: Contribute to optimizing the occupancy rate in coordination with the Revenue Management team, considering demand, seasonality, and hotel capacity.

• Effective Communication: Respond clearly, completely, and promptly to customers' electronic communications, reinforcing trust in the brand and the quality of service.

What We Are Looking For:

• Education: Higher education degree in Hotel Management or similar areas.

• Experience: Previous experience in reception, reservations, or customer service roles in the hotel industry.

• Languages: Fluency in Portuguese and English (oral and written); knowledge of Spanish will be valued.

• Skills: Proficiency in Microsoft Office tools and ease of use with reservation systems.

• Competencies: Excellent communication skills, active listening, and attention to detail.

• Personal Qualities: Proactive, dynamic profile with a strong customer orientation and a commitment to service excellence.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

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