Restaurant Manager - Room Service - ME Lisbon

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• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

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ME Lisbon is a luxury hotel located in the heart of Lisbon, known for its modern design and excellent service. It offers a unique experience for both business and leisure travelers.

Your mission: Under the supervision of the F&B Director and his Assistant, the Restaurant Manager - Room Service is responsible for the organization, responsibility, and management of the entire In Room Dining team and operations, ensuring continuous compliance with the highest standards.

What You Will Do

• Ensure the customer experience, personalising their experience, anticipating their needs and exceeding their expectations. 

• Responsible for the In Room Dining operations

• In charge of the implementation of the methodology defined for the department (products, orders, service standards)

• Participate in the customers service

• Management of the team

• Follow up on the defined budget, ensure compliance with it, and report any deviations that may occur within the department to the F&B Director. Participate in the definition of the necessary corrective measures to minimise negative impacts and monitor them together with the Business Partner. 

• Periodically, analyse the P&L of their department, review all departmental revenues and expenses, seek to maximise results and identify opportunities for improvement with the support of the F&B Director

• Participate in the results of HACCP audits (Hazard Analysis and Critical Control Points) and in the case of incidents, supervise the development and implementation of action plans to solve them.

• Manage customer incidents, communicating the actions taken to the hotel’s Guest Experience Department.

• Participate in the evaluation of staff performance and provide constructive feedback.

What We Are Looking For

• Minimum 2/3 years of experience in the role.
• Leadership, personnel management, and decision-making skills.
• Quality and customer service oriented.
• High Level of Portuguese and English.
• Knowledge of F&B service as well as knowledge of food handling, hygiene and food safety.
• Proactivity for excellence and high capacity in planning and organisation.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible. 

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