Apply now »

Room Service Supervisor - ME Lisbon

Area:  Food & Beverage
Location: 

Lisboa, PT

Req Id:  39434

“The world is yours with Meliá” 

 

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

 

Discover some of the benefits we offer:

 

  • My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

 

  • My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

 

ME Lisbon is a luxury lifestyle hotel located in the heart of Lisbon, known for its contemporary design, vibrant atmosphere and strong focus on culture, gastronomy and entertainment. As part of an innovative hospitality brand, ME Lisbon offers a dynamic, guest‑centric and high‑performance work environment.
 
Mission: To supervise and ensure excellence in Room Service operations, guaranteeing high service standards, operational efficiency and financial control, while delivering an outstanding guest experience fully aligned with the brand philosophy and hotel objectives.
 

What will you have to do?

 

  • Supervise breakfast, lunch and dinner Room Service operations;
  • Ensure full compliance with service standards, setup procedures, cleanliness and stock control;
  • Coordinate closely with the kitchen team to ensure quality, presentation and timely delivery of dishes;
  • Monitor service delivery times, resolve operational issues and manage daily closures;
  • Control equipment handling, inventory, trolleys and warehouse access;
  • Ensure compliance with health, safety and hygiene standards;
  • Handle guest incidents and contribute actively to service recovery and customer satisfaction.

 

What are we looking for?

 

  • Higher education or university degree, preferably in Tourism, Hospitality or a related field;
  • At least 1 to 2 years of experience in a similar supervisory role within the hospitality sector;
  • Fluency in Portuguese and advanced English; a third language is a plus;
  • Strong knowledge of hotel operations, service standards and current service trends;
  • Experience with REVO / POS systems and a strong command of Office 365;
  • Strong leadership, communication skills and a guest‑oriented mindset.

 

At Meliá we are all VIP

 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

 

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

 

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

 

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

 

If you want to be “Very Inspiring People“, follow us on: 

 

INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR

Apply now »