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Guest Experience Agent - Melia White House 1

Area:  Guest Experience and Customer Service

London, GB

Part Time Guest Experience Agent - Melia White House 


Location: NW1 3UP


“Whatever story you choose, you are the star” 


At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories. 


Meliá White House, a unique hotel experience, in the heart of London. Where contemporary style meets classic service. Our Hotel is situated in a building with beautiful architecture, in the charming area of Regent´s Park and exceptionally located a short walk from the world renowned shopping streets of Oxford Circus.

Our modern facilities combined with the highest-quality service will ensure that every moment is infused with effortless luxury.


Job summary: We are looking for a Guest Experience Agent to join our team of passionate individuals in Meliá White House Hotel. As Guest Experience Agent you will ensure excellent customer service for all guests through being effective, efficient, courteous and friendly at all times. You will be responsible for managing the first impressions of our Guests and, therefore, must occupy the hotel lobby and other public areas, particularly at busy times


What will I be doing?

  • To actively demonstrate excellence in customer service, whilst maintaining a professional image at all times, with a particular focus to details and guests needs.

  • To anticipate & identify guest and VIPs’ expectations, ensuring that their needs are met and where possible exceeded.

  • To prepare and check for VIP’s arrival, greet and escorts guest to rooms. To assist in VIP’s arrival and departures.

  • Assists reception, business center and outlets during busy periods.

  • To ensure all guests are greeted and acknowledged immediately on arrival at the desk, and that all telephones are answered promptly.

  • To answer guests inquires, handle complaints and attend to the needs of the guests with precision, speed and in a professional manner, and to the Hotel’s set down procedure.

  • To ensure that all messages, faxes and mail for guests in house or awaiting guests arrival are dealt with promptly and the correct message is entered into the Log book


What benefits do we offer?

  • Recognition schemes, pension, “refer a friend” bonuses.

  • 28 days’ holiday including 8 public holidays.

  • Meals on duty, uniform, season ticket loans.

  • Healthcare, Perkbox discounts.

  • Development including cross-training, development programmes and language classes.

  • Social events and paid volunteering.

  • Discounts for you, friends and family to stay at Meliá worldwide.

  • Competitive wage



What will it be like to work for Meliá? 


Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different. 


At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story. 


We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age or any other basis protected under federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success as a global company.  

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