Guest Experience Agent

“The world is yours with Meliá” 

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀

About ME London Hotel, WC2R 1HA

 ME by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologies… Then you connect with the ME by Meliá brand

** Salary package: up to £26,821 plus service charge// Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more**

Guest Experience Agent (Aura Host)

Job Mission

The Aura Host oversees the daily operations of the department, dedicated to achieving excellence in customer satisfaction.

Responsibilities will include, but are not limited to:

•  Comply with the attributes, standards and manuals that apply in their department and ensure compliance in other areas.
• Ensure the customer experience, personalise their stay, anticipate their needs and exceed their expectations. 
• Use the different customer experience management tools efficiently. Be aware of the Voice of the Customer results and comply with the defined improvement plans.
• Manage the guests’ digital experience according to the global strategy. 
• Manage customer incidents, following the established protocols.
• Comply with sensory architecture in the different areas of the hotel, including lighting, decoration, aroma, and background music.
• Verify that material orders follow the set product guidelines for better optimisation of economic resources.
• Be knowledgeable about London and be able to offer services and products according to customers' preferences.

What are we looking for? 

• A team player 
• Knowledge of London
• Strong attention to detail 
• Be fluent in English; additional Spanish knowledge would be a bonus.

The successful candidate must already have eligibility to work in the UK.

Because belonging to the great Meliá family is being VIP  

Our Benefits Package Includes:

·       Competitive Salary

·         Holidays: 28 days’ holiday including 8 public holidays

·       Contributory pension scheme

·         Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)

·       Discounted dental and health cover with HSF

·         Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)

·         Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform

·         Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

·         High street discounts: with Perks at Work

·         Pay Day parties

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible. 

If you want to be “Very Inspiring People“, follow us on: 

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