Head of Groups and Events Planning

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders, where your potential to grow, lead and inspire has no limits. It’s knowing that the world is yours — that you can elevate your career across countless destinations, all while being part of one warm, supportive, and passionate family.

Head of Groups & Events Planning

Department: Groups & Events
Location: ME London
Reports to: General / Hotel Manager
Package: Competitive salary + 10% annual performance-related bonus + service charge

What’s in it for you?

• Global career opportunities across more than 350 hotels
• Hotel discounts for you, your friends & family across the globe
• Enrolment to the Company Bonus Scheme (10% of salary)
• Life Assurance x3 Salary
• Generous hotel service charge
• Health cash plan & discounted dental & optical cover
• Company pension scheme
• Loyalty rewards & refer-a-friend bonus (£500)
• 29 days’ holiday including bank holidays
• Access to Meliá’s global e-learning platform for personal & professional development
• High-street savings through Perks at Work
• Meals on duty

Mission

As Head of Groups & Events Planning, you will maximise hotel revenue through the seamless planning, coordination, and delivery of all groups and events. You’ll ensure every detail — from contracting to execution — elevates guest satisfaction while driving financial performance. Leading and developing the Conference and Events Coordinators in your team, you will champion operational excellence, strengthen client relationships, and secure the hotel’s position as a top MICE destination.

Key Responsibilities Operational Excellence

• Set team objectives, review contracts, allocate events, and oversee planning tasks.
• Ensure timely completion of group summaries, BEOs, and structured pre-con meetings.
• Monitor event delivery, resolve incidents, implement improvements, and track recurring issues.
• Prepare key departmental projections with F&B and provide insights during business reviews.
• Build strong relationships with external suppliers and oversee site inspections and visits.
• Represent the hotel at social event and MICE trade shows to support business generation.

• Participate in the creation, monitoring, and adjustment of departmental budgets.
• Analyse P&L, revenues, and expenses, identifying efficiencies and revenue opportunities.
• Ensure accurate billing, reporting, forecasting, and financial follow-up for groups/events.

What we’re looking for

• Strong leadership, financial, operational, and communication skills
• Experience in a similar luxury hotel environment
• High attention to detail with a proactive, analytical and service-driven mindset
• Excellent planning ability and proven problem-solving skills
• Minimum 2 years’ experience in a management / leadership role

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