Reception Shift Leader

“The world is yours with Meliá” 

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you 😉 

** Salary package: £29,580 plus service charge// Additional benefits below **

Location: ME London, 5-Star Hotel

Department: Front Office

Reception Shift Leader mission:

We are seeking a Reception Shift Leader to lead our dynamic Front Office team at ME London, ensuring that every guest receives impeccable service and that all receptionists and cashiers meet the highest standards of guest care and professionalism. In this role, you will be responsible for supervising daily shifts at Reception, fostering a positive and efficient environment, and ensuring the smooth running of guest check-ins and check-outs.

Responsibilities will include, but are not limited to:

• Supervise the daily shift on Reception, ensuring the team delivers excellent guest service and follows all hotel standards and procedures.
• Ensure all staff on duty adhere to security, health, and safety regulations at all times.
• Organize and oversee the Reception team to ensure full desk coverage and that all team members take their scheduled meal breaks.
• Coordinate the handling of special requests for VIP guests, regulars, and groups, in alignment with the Reception Management team.
• Ensure the team is aware of room availability, overbookings, and any specific requirements for the day.
• Assist in the implementation of new operational procedures and staff training to continually improve service standards.
• Ensure adherence to the hotel’s credit and billing procedures, providing guidance where needed.
• Maintain close communication with Housekeeping and Concierge to ensure smooth follow-up on guest requests.

Our VIP talent will need:

• Minimum of 1 years' experience in a related role within a luxury hotel environment.
• Fluency in English; proficiency in Spanish is a plus.
• Strong knowledge of the Opera system (or similar property management systems).
• Excellent organizational skills, with the ability to supervise and motivate a team in a fast-paced environment.
• A professional and personable demeanor with a passion for delivering exceptional service.
• Strong communication skills and attention to detail.
• This is a fantastic opportunity to take the next step in your career at one of London's most prestigious 5-star hotels. If you are passionate about hospitality and ready to lead by example, we would love to hear from you.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible. 

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