Reservations Supervisor

“The world is yours with Meliá” 

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you 😉 

About Meliá White House Hotel NW1 3UP

Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regent’s Park underground stations are all within a 5-minute walk.

** Salary package: from £29,000 up to 30,250// Hotel discounts // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more**

Reservations Supervisor

Mission: To ensure maximum possible occupancy and average room rate is achieved at all times. To ensure the efficient day to day running of the Department.  To deputize in the absence of the Assistant Reservations Manager.

Responsibilities will include, but are not limited to:

•  To ensure that all team members are on duty as per Rota
•  To ensure that all team members are carrying out their tasks as per task sheet ensuring the tasks are completed by the end of the shift. 
• To monitor and manage any overbooking on room types and pay extra attention to higher room type overbooking/family rooms/Junior Suites and flag it to Reservations Manager immediately for current and future dates. 
• Check the arrivals list for accuracy of the reservations including rates, correct back up, routing and investigate any duplicate bookings. 
• Liaise with FO/Administrator for any outstanding back up queries to ensure closure of the bill correctly and in a timely manner 
• To conduct daily morning briefings with the team and share revenue/sales initiatives as well as reinforce reservations procedures. 
• To lead by example at all times and follow Melia Values when dealing with other team members as well as the guests. 
• To input Apartment reservations as requested by the Apartment Sales Team.
• To assist with reporting and sharing the results with relevant departments as/if required as instructed by Reservations Manager.
• To deputize for Reservations Manager in her absence 

What we seek:

• Must have experience in Reservations in a Hotel
• Attention to detail
• Fluent in English

Because belonging to the great Meliá family is being VIP  

• Holidays: 28 days’ holiday including 8 public holidays
• Contributory pension scheme
• Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)
• Discounted dental and health cover with HSF
• Great discounts with Melia Hotels Worldwide: (Friends & families discounts)
• Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
• Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives
• Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
• High street discounts: with Perks at Work
• Meals on duty, Payday Parties and Laundry

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

If you want to be “Very Inspiring People“, follow us on: 

INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR