WAITER/BARTENDER INNSiDE Luxembourg CDD (M/F/X)

“The world is yours with Meliá” 

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

MISSION: Prepare and serve drinks and cocktails to the outlet’s customers in compliance with the service manuals and the correct management of the counter.

OPERATIONS

• Manage the operation of their outlet.   where
• Carry out total control and daily inventory of crockery, glassware, cutlery, table linen, table centrepieces, decorations.
• Report via EISI on the status of their outlet, according to internal procedure.
• Supervise and ensure compliance with preventive maintenance and deep cleaning of their outlet.
• Control and supervise the correct lighting, air conditioning and music in their outlet.
• Monitor the status of their menus, wine lists, promotions.
• Ensure compliance with the layout by outlet according to brand.
• Ensure compliance with their outlet’s opening and closing checklist.
• Ensure compliance with health and safety regulations.

CUSTOMER EXPERIENCE

• Be knowledgeable of the Brand philosophy and comply with the standards, operational and identity manuals that apply to their department.
• Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.
• Deal with customer incidents, communicating the actions taken to the person in charge. Escalate the incident to the person in charge if a solution cannot be found.
• Be knowledgeable of the Voice of the Customer goals and to execute the necessary actions to achieve them.
• Support their manager with the Sensory Architecture established for their areas.
• Be knowledgeable and promote the hotel’s services and facilities as well as the entertainment programme, experiences and events.

At Meliá we are all VIP

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

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