HR Coordinator | INNSiDE Luxembourg

“The world is yours with Meliá” 

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you 😉 

OPERATIONS

• Attends to people external to the business unit regarding requests for information or other requirements (associations, masters, temp agencies, etc.).
• Provides personalised attention to HoDs or staff (concerns, doubts, delivery of recommendation letters, references, coaching, company information, etc.)
• Provides feedback to colleagues from other hotels about former employees.
• Updates information boards with the most relevant internal and external information in the area
• During visits, performs regular inspections of the status of personnel areas using a checklist to be delivered to the HR Manager and DO/GM and also monitors improvement & action plan
• Assists and participates in investigations of labour disputes between employees according to local legislation.

TALENT BRANDING & ACQUISITION

• Implements and promotes Employer Branding campaigns in their hotels after coordinating with the HR Hotel Services (HRHS) area. Ensures authorisations for image rights are in place according to applicable legislation.
• Attends events related to local schools. Prepares and participates in student OC/ hotel visits, promoting experiential events and the participation of HoDs in their presentation to strengthen our employer brand.
• Keeps the database connected with HRHS updated to ensure coordination.
• Together with the HoDs, ensures appropriate experiences for interns, monitoring their performance and carrying out the final evaluation.
• Supports the coordination of employer CSR actions in the hotels within their area of responsibility.
• Makes requests to cover vacancies for HoDs and general staff and is responsible for the publication (internal and external) of vacancies and screening candidates following the policies and procedures defined by HRHS. Supports HoDS in the selection of team members.
• Promotes greater visibility of job offers through their publication on the social media profiles of other employees and HoDs.
• Supports the HoDs and Hotel Manager in coordinating interviews.
• Provides support in the coordination of personnel transfers between hotels in the operations centre (travel management, re-invoicing, etc.).
• Coordinate the documentation required for new staff so that the PA department can carry out the contracting process.
• Contact person for recruiters from other OCs, exchanging CVs and information about candidates while ensuring rigour and confidentiality. Functional alignment with the Recruitment Centre Manager or HRHS
• Supports the identification of available talent and highlights opportunities for employees in other OCs, ensuring that talented employees have opportunities in other OCs.
• Directly or indirectly ensures that there are photos or videos of memorable moments for the OC teams so that they can be appreciated and shared through Meliá Careers.
• Implements actions in the OC/ hotel related to Marketing Campaigns launched from HRHS. (E.g. World Environment Day, etc).
• Monitors recruitment KPIs

LEARNING & TALENT DEVELOPMENT

• Assists in the detection and organisation of legally required or other face-to-face training, coordinating all the documentation required to obtain any applicable grants or subsidies
• Detect training needs and makes official requests to the HR manager
• Promotes the use of E-melia and ensures compliance with mandatory training
• Supports the implementation of the hotel annual training plan and coordinates invitations, documentation, organisation and other needs to ensure their success.
• Ensures correct communication with Employees/Service Leaders prior to their arrival together with their hierarchical superior. Ensures that all onboarding processes are correctly implemented (welcome emails, pre-arrival, welcome kit, E-melia training, identification of the Meliá Buddy).
• Supports in the organisation of induction sessions for new employees, coordinating with the teams their attendance and regular performance.
• Implements development plans for employees/Service Leaders.
• Talent mapping: ensures the regular entry of data into the database.
• Monitors L&D KPIs

IN THE CULTURE AND VALUES AREA

• Supports the HR Manager in coordinating the assessment of the work environment, communicating results to all staff and implementing/monitoring the corresponding action plans.
• Monitors the process of evaluating the performance of their group and accompanies employees in learning how to use tools and systems.
• Supports the HR Manager in the correct implementation of continuous improvement surveys. Supports in monitoring the implementation of action plans.
• Coordinates annual planning and supports the HoDs in the management of employee welfare: work environment, team building, communication processes, activities.
• Monitors Culture KPIs

COMMUNICATION

• Familiar with Meliá Home and its functionalities, encourages awareness and use of the portal by all employees.
• Updates information boards with the most relevant internal and external information in the area
• Organises and attends the monthly “Melia Let’s Talk” sessions with the hotel management
• Monitors the implementation of the communication plan in the hotel: briefings, departmental meetings, assemblies etc., providing support in their planning.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

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