Apply now »

CONCIERGE - Palazzo Cordusio a Gran Melia' Hotel

Area:  Guest Experience and Customer Service

Milano, IT

“The world is yours with Meliá” 


Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. 


It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? 😉🌟


Because belonging to the great Meliá family is being VIP 


You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages. 


In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you 😉 

The Concierge, as an expert prescriber and authentic ambassador of the destination, is responsible for receiving and managing customer requests, always providing them with unique and personalised services and products and committing to achieving excellence in customer satisfaction.



  • Comply with the strategy of experiences in the destination, offering customers unique services and products according to their preferences.
  • Efficiently manage all guest requests, applying upselling and cross-selling techniques to optimise the hotel's extra revenues, committing to achieving total guest satisfaction.
  • Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
  • Manage customer incidents, following the established protocols.
  • Comply with the attributes, standards and manuals applicable to their department.
  • Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans.
  • Comply with the Sensory Architecture defined for their area.
  • Verify material orders following the set product guidelines, for better optimisation of economic resources.



  • Be knowledgeable of the hotel’s evacuation plan.
  • Be knowledgeable of the personal protective equipment and use it correctly.
  • Be knowledgeable of the methods, work procedures and risks inherent to their activity.
  • Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.


EDUCATION AND TRAINING: Training in Tourism, social sciences, PR, or similar.


LANGUAGES: Local language (depending on the geographical location of the property) and advanced English. A third language would be an asset.


SPECIFIC KNOWLEDGE: · Knowledge of hotel management tools. · Excellent knowledge of the destination. · Command of the Office 365 package. · Knowledge of hotel operations · Vocation for service. · High orientation to the luxury segment. · Ability to work in a team. · Communication skills. · Problem-solver.· Organisation and planning. · Proactivity and Innovation. · Attention to detail.


EXPERIENCE: External: 2 years in a similar position in the hospitality industry. Internal: At least 1 year of experience in the Guest Experience department or other customer-facing department.

At Meliá we are all VIP 🌟


Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  


Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 


We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company. 


If you want to be “Very Inspiring People“, follow us on: 



Apply now »